Claims Assistant

Steamship Mutual; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading P&I insurance company in London is seeking a Claims Assistant to support claims handling and provide advisory services. This role requires excellent communication skills and the ability to build effective business relationships. Candidates should be educated to at least degree level and have a proactive approach. The position offers career growth opportunities and a hybrid working policy, along with a competitive benefits package including private healthcare.

Benefits

Private healthcare

Wellbeing subsidy

Career development opportunities

Qualifications

• Demonstrable understanding of P&I Insurance would be desirable.
• Basic knowledge and experience in insurance claims matters is desirable.
• Ability to deliver high-quality work within agreed timeframes.

Responsibilities

• Handle assigned claims according to company procedures.
• Promote relationship between Club and existing Members.
• Ensure timely and accurate filing of claim files.

Skills

Excellent communication skills

Ability to build relationships

Highly organised

Proactive

Education

Educated to Degree standard or equivalent

Job description

About the company

Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose

As a Claims Assistant within our European Syndicate, you will play a key role in delivering a high-quality claims handling and advisory service. Reporting to the team's Claims Manager, you'll support one of the Syndicate's dedicated claims teams and work closely with Members across Europe.

This position offers exposure to a diverse portfolio of claims involving various liabilities and provides the opportunity to collaborate with colleagues in underwriting, loss prevention, and legal functions. It's an excellent entry point into the world of P&I insurance, offering valuable experience within one of the leading International Group P&I Clubs.

Key Responsibilities

• To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity
• To promote the relationship between the Club and existing Members for which the Claims team is responsible
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files
• To contribute to the continuous development of company procedures and systems
• To produce relevant articles for inclusion in Club publications
• To support the Syndicate Underwriting objectives
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed
• To attend appropriate training and to develop relevant knowledge and skills
• To perform any other ad hoc duties as required

Person Specification

• Educated to Degree standard or equivalent
• Demonstrable understanding of P&I Insurance would be highly desirable but not essential
• Basic knowledge and experience in dealing with insurance claims matters, would be desirable but not essential
• Excellent communication skills, including negotiating, presenting, and reporting (written and verbal)
• Ability to build and maintain effective business relationships at all levels, both internally and externally
• Highly organised, motivated, and enthusiastic with an excellent attention to detail
• Ability to deliver high quality work within agreed timeframes to and prioritise individual workload
• Proactive and able to use own initiative
• The ability to work as part of a team

Benefits

Join Us at Steamship Mutual

• Become part of our collaborative, supportive, and friendly working environment, where you can enjoy a rewarding career with opportunities to enhance your existing skills and knowledge. We prioritise a healthy work-life balance and offer a competitive hybrid working policy
• Our clear and transparent career pathways provide continuous support for skill enhancement and create opportunities for professional development. Additionally, we offer access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs
• Our attractive benefits package includes private healthcare and a competitive wellbeing subsidy

Company Values

Mutuality ensuring fairness amongst Club Members

Integrity upholding high ethical, legal, and regulatory standards

Safety and Sustainability contributing to safety of life at sea and the preservation of the environment

Transparency building strong relationships based on trust and open communication

Excellence enabling our people to realise their full potential as team members, industry experts, leaders, and managers

Collaborative embracing flexibility, diversity, and inclusivity

Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply