Claims Assistant

Steamship Insurance Management Services Ltd; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An international P&I insurance firm seeks a Claims Assistant in London. The role involves claims handling, promoting Member relationships, and ensuring proper documentation. Candidates should have a degree and strong communication skills. The position offers a hybrid working policy and attractive benefits including private healthcare.

Benefits

Private healthcare

Wellbeing subsidy

Career development opportunities

Qualifications

• Demonstrable understanding of P&I Insurance highly desirable.
• Basic knowledge in dealing with insurance claims desirable.
• Proactive and able to use own initiative.
• Ability to work as part of a team.

Responsibilities

• Handle assigned claims in accordance with company procedures.
• Promote relationships with existing Members.
• Ensure all electronic correspondence is filed correctly.
• Contribute to the development of company procedures.
• Produce relevant articles for Club publications.

Skills

Excellent communication skills

Ability to build relationships

High attention to detail

Organizational skills

Motivation and enthusiasm

Education

Educated to Degree standard or equivalent

Job description

About the company

Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose

As a Claims Assistant within our European Syndicate, you will play a key role in delivering a high-quality claims handling and advisory service. Reporting to the team’s Claims Manager, you’ll support one of the Syndicate’s dedicated claims teams and work closely with Members across Europe.

This position offers exposure to a diverse portfolio of claims involving various liabilities and provides the opportunity to collaborate with colleagues in underwriting, loss prevention, and legal functions. It’s an excellent entry point into the world of P&I insurance, offering valuable experience within one of the leading International Group P&I Clubs.

Key Responsibilities

• To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
• To promote the relationship between the Club and existing Members for which the Claims team is responsible.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To support the Syndicate Underwriting objectives.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To attend appropriate training and to develop relevant knowledge and skills.
• To perform any other ad hoc duties as required.

Person Specification

• Educated to Degree standard or equivalent.
• Demonstrable understanding of P&I Insurance would be highly desirable but not essential.
• Basic knowledge and experience in dealing with insurance claims matters, would be desirable but not essential.
• Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
• Ability to build and maintain effective business relationships at all levels, both internally and externally.
• Highly organised, motivated, and enthusiastic with an excellent attention to detail.
• Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
• Proactive and able to use own initiative.
• The ability to work as part of a team.

Join Us at Steamship Mutual

• Become part of our collaborative, supportive, and friendly working environment, where you can enjoy a rewarding career with opportunities to enhance your existing skills and knowledge. We prioritise a healthy work-life balance and offer a competitive hybrid working policy.
• Our clear and transparent career pathways provide continuous support for skill enhancement and create opportunities for professional development. Additionally, we offer access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• Our attractive benefits package includes private healthcare and a competitive wellbeing subsidy.

Company Values

• Mutuality – ensuring fairness amongst Club Members
• Integrity – upholding high ethical, legal, and regulatory standards
• Safety and Sustainability – contributing to safety of life at sea and the preservation of the environment
• Transparency – building strong relationships based on trust and open communication
• Excellence – enabling our people to realise their full potential as team members, industry experts, leaders, and managers
• Collaborative – embracing flexibility, diversity, and inclusivity

Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply.