Claims Assessor (Customer Service)

Aviva; Sheffield; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance provider in the UK is looking for a Claims Assessor to help customers through their health claims journey. This role involves answering inbound calls and providing support to ensure claims are processed smoothly. Candidates should have excellent communication skills and a compassionate attitude towards clients. The position offers a starting salary of £25,100 to £28,500, with additional benefits including a generous pension scheme and flexible working arrangements.

Benefits

Bonus opportunity of 6% of annual salary

Generous pension scheme up to 14%

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Supportive parental and carer’s leave

Flexible benefits and sustainability options

Paid volunteering days

Qualifications

• Previous experience in a customer service-related role.
• Ability to support customers through a difficult period.
• Check facts and ask questions to process claims efficiently.

Responsibilities

• Answer inbound calls to support customers with health claims.
• Guide customers through their claims journey for private treatment.

Skills

Excellent communication skills

Empathy towards customers

Fact-finding ability

Meticulous and detail oriented

Knowledge of insurance products

Job description

Claims Assessor (Customer Service) – Private Medical Insurance

Starting salary between £25,100 – £28,500 (depending on hours, location, skills and experience).

Standard full-time contracts are for 35 hours per week (with options for part time working) after the initial 18 week training period.

You can also increase working hours to 40 hours per week with an enhanced salary of up to £31,200 after the initial 18 week training period.

Flexible shift pattern between Monday – Friday: 08:00 – 18:30, and 1 Saturday shift every 6 weeks: 09:00 – 13:00.

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills and experience we’re looking for

• Excellent communication skills and previous experience in a customer service-related role.
• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty.
• A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way.
• Meticulous and detail oriented – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim.
• Knowledge of insurance products / financial services would be great, but not essential.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,100 – £28,500 (depending on hours, location, skills and experience); our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract with an enhanced salary of up to £31,200.
• Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week—combining the benefits of flexibility, with time together with colleagues.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter Varga at [e-mail].