Claims Analytics & AI Enablement Specialist

ARAG plc; Caerphilly; On-site; GBP 42,000 - 62,000; Full time

Job summary

ARAG plc is seeking a forward-thinking Technical Claims Consultant to join our Technical Excellence function in the UK. You will combine technical claims knowledge with data-driven insight to drive performance, capacity planning and responsible AI use across Claims.

You will work with Technical Claims Managers and the Head of Technical Claims to translate data into actionable guidance, monitor KPIs and support continuous improvement that enhances service and customer outcomes.

Qualifications

• Technical claims knowledge and understanding of claims handling activities.
• Experience analysing operational or claims data and producing MI.
• Strong Excel skills and ability to learn MI systems.
• Understanding capacity planning, workflow demand and utilisation.
• Interest in AI, automation and digital improvement with governance awareness.
• Proven communication, stakeholder management and influencing skills.
• Ability to manage multiple priorities and meet deadlines.
• Continuous improvement mindset with practical approach.

Responsibilities

• Provide technical guidance on claims decisions and policy interpretation.
• Conduct claims audits and provide technical oversight.
• Identify opportunities to improve handling, reduce leakage and improve outcomes.
• Monitor regulatory developments and translate to practical recommendations.
• Support training, knowledge sharing and capability development.
• Build trusted relationships and influence stakeholders across the business.
• Develop, monitor and report on Claims KPIs and performance.
• Analyse costs, volumes, trends and operational performance.
• Use MI to identify risks and improvement opportunities.
• Support capacity planning across Claims.
• Collaborate with Claims, Data, IT, Risk and Change on AI use cases.
• Encourage adoption of new technology with appropriate governance.

Skills

Technical claims knowledge

Data analysis

Excel skills

MI systems familiarity

Capacity planning

AI awareness

Stakeholder management

Time management

Education

Dip CII

Tools

Cognos

Power BI

Job description

ARAG plc is seeking a forward-thinking Technical Claims Consultant to join our Technical Excellence function in the UK. You will combine technical claims knowledge with data-driven insight to drive performance, capacity planning and responsible AI use across Claims.

You will work with Technical Claims Managers and the Head of Technical Claims to translate data into actionable guidance, monitor KPIs and support continuous improvement that enhances service and customer outcomes.