Claims Analyst

Direct Line Group Careers; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance analytics company in the UK is seeking a Claims Analyst in Leeds. This hybrid role focuses on transforming complex data into actionable insights, forecasting trends, and driving smarter decisions. Ideal candidates will have analytical skills, some experience in data analysis, and familiarity with SQL and data visualization tools. The position offers a supportive environment and benefits such as bonuses and flexible working arrangements.

Benefits

9% employer contributed pension

Annual company bonus up to 10%

25 days holiday allowance

50% off home, motor, and pet insurance

Additional health and dental insurance

EV car scheme

Employee discounts and cashback

Qualifications

• Curious, analytical mindset with a passion for sharing insight.
• Some experience in data analysis, with an ability to interpret and communicate complex data clearly.
• Comfortable working independently and collaboratively in a fast-paced environment.

Responsibilities

• Develop and deliver accurate management information across financial and operational performance.
• Partner with stakeholders to design KPIs that support decision-making.
• Provide forecasting and trend analysis on key cost drivers.
• Support initiatives with robust data analysis.
• Translate complex data into narratives that influence stakeholders.

Skills

Analytical mindset

Data analysis experience

SQL proficiency

Communication of complex data

Problem-solving

Team collaboration

Education

Recent graduates welcome

Tools

Tableau

Power BI

SQL

Job description

Claims Analyst, Leeds - Hybrid (2 days a week in the office), 12 Month Fixed Term Contract

DLG is evolving. Across every part of our business, we’re embracing innovation and putting customers at the heart of everything we do. Join us and you’ll not only be recognised for your skills, you’ll be empowered to grow them, make a real impact, and shape the future of insurance analytics.

We’re looking for a Claims Insight Analyst to join our Motor Claims team—someone who thrives on turning complex data into actionable insight. In 2024, DLG spent approaching £2 billion on Motor Claims. Your role will be pivotal in analysing this spend, the associated operational performance, forecasting future trends, and delivering insight that drives smarter decisions, improves operational efficiency, and enhances profitability.

This role is about more than just reporting. It’s about storytelling with data, using it to develop understanding, challenge assumptions, uncover opportunities and inform strategy.

What You’ll Be Doing

• Develop and deliver accurate, timely, and commercially focused management information (MI) across financial and operational performance within Motor Claims.
• Partner with stakeholders to design and implement fit-for-purpose insight and KPIs that support strategic, operational, and commercial decision‑making.
• Provide forecasting and trend analysis on key cost drivers, including indemnity spend, revenue generation, and operational efficiency/efficacy.
• Support business‑as‑usual and strategic change initiatives with robust data analysis and insight.
• Continuously improve the quality and relevance of MI, proactively identifying opportunities for automation and efficiency.
• Translate complex data into clear, compelling narratives that influence senior stakeholders and contribute to the profitability of Direct Line Group.
• Champion a culture of data‑driven decision‑making across the Motor Claims function.

What We’re Looking For

• A curious, analytical mindset with a passion for sharing insight.
• Some experience in data analysis, with an ability to interpret and communicate complex data clearly to non‑technical audiences.
• Some proficiency in SQL and experience with data visualisation tools such as Tableau, Power BI or similar software is desirable.
• An initiative‑taking problem‑solver who can challenge the status quo and bring fresh thinking to the table.
• Comfortable working independently and collaboratively in a fast‑paced, evolving environment.
• Recent graduates with strong analytical skills and a desire to begin their journey analytics are welcome to apply.

Ready to turn data into decisions? Apply now and help us redefine what’s possible in insurance analytics.

Benefits

• 9 % employer contributed pension
• Annual company bonus of up to 10 %
• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
• 50 % off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

You’ll also receive:

• A detailed and tailored induction plan
• An opportunity to join a high‑performing and dynamic analytics team and develop new skills
• An opportunity to utilise software such as Tableau, SQL, Qlik Sense, Alteryx, Power BI and more
• A friendly, supportive and progressive business with ambitious objectives and plans

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Ways of Working

Our hybrid model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Be Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.