Claims Analyst

Van Pool Transportation LLC; Chelmsford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading transportation company is seeking a Region Claims Analyst to oversee crash and injury event reporting. The role involves training safety directors, analyzing claims, and ensuring compliance with reporting regulations. Ideal candidates will have a Bachelor's degree and strong analytical and communication skills. Opportunities for travel within the assigned region are expected. This position allows individuals to guide improvements in safety practices while delivering analytical support to various departments. Competitive compensation and inclusive work culture offered.

Qualifications

• Proficient in managing complex data systems.
• Ability to travel up to 25% within the assigned region.
• Demonstrated competency in research methodologies.

Responsibilities

• Support timely crash and injury event reporting.
• Train safety directors on intake process.
• Maintain command of claims management.

Skills

Verbal and written communication

Analytical thinking

Project management

Education

Bachelor’s degree in business administration or risk management

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Transportation related software and telematics

Job description

Overview

Headquartered in Massachusetts, Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We provide those we serve with the opportunities, resources, and support to confidently move ahead.

We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Providing support to 13,000 employees through more than 500 contracts, we collectively deliver Paratransit and School Bus services with a fleet of 13,000+ vehicles at 200+ locations from New England to New Mexico.

Reporting to the Director of Claims, the Region Claims Analyst provides oversight and controls to reporting and management of crash and injury events across all locations within a region. This position is responsible for utilizing company defined reporting processes, KPI’s and predictive analytics tools to ensure appropriate shareholders are aware of the opportunities to improve or sustain results.

The role will require highly effective communication, motivation and project management skills while delivering analytical support to operations, safety and claims leadership. Support to locations will require compliance with applicable company practices, governmental reporting regulations, and contractual requirements.

The candidate for this role requires successful experience in managing complex data systems. Our ideal candidate will be flexible and result-oriented with a track record of continually inspiring shareholders buy in. Achieving that end will also require the ability to proactively analyze current processes / procedures and appropriately challenge colleagues and leadership as needed to build continued process improvement and reliable safety practices.

Primary Responsibilities

• Support and oversee timely crash and injury event reporting
• Training safety directors on intake process / portal
• Communicating outlier reporting to safety directors for correction or process modelling
• Propose resource or process modification to drive accuracy and efficiency

– Review and correct event coding and details to achieve :

• Timely actionable performance metrics
• Efficient claims mitigation
• Efficient recovery opportunities

– maintain command of claims within prescribed values to :

• Drive employee injury and return to work awareness – who, what needed, when
• Ensure TPA and operations awareness of critical elements and drive claims closure
• Ensure TPA and operations awareness of physical damage / subrogation events and values
• Provides immediate and ongoing support to regional operations staff with crash / injury crisis response and investigations.
• Provide crisis response support with deploying investigators and conducting an initial review of the loss prior to Sedgwick submission / intervention.
• Communicate potential indicators which affect values (e.g.: venue, questionable damage, questionable video, questionable liability).
• Communicate significant events claims progression (e.g.: safety, operations, external counsel, executive team).
• Establishes and maintains effective business relationships with internal teams, TPA’s, and underwriters / brokers.

Qualifications

• Bachelor’s degree in business administration or risk management; or evidence of equivalent experience specifically around critical thinking, leading investigations and verbal & written communication skill development
• Broad understanding of safety policies and transportation best practices
• Excellent written and verbal communication skills
• Ability to travel up to 25% of the time within the assigned Region, with periodic outside of the assigned region travel (as needed)

Preferred qualifications

• Demonstrate competency in the areas of research methodologies, project management and contract administration
• Advanced knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software and telematics

Terms of acceptance

Upon acceptance of an offer of employment, employee will perform services for Beacon Mobility that may require Beacon Mobility to disclose confidential and proprietary information ("Confidential Information"). Confidential Information is information and data concerning Beacon Mobility, its business or operations, and/or the products, drawings, plans, processes, or other data not generally known or available outside the company.

Employee will hold the Confidential Information received from Beacon Mobility in strict confidence and will exercise a reasonable degree of care to prevent disclosure to others and will not disclose or divulge either directly or indirectly the Confidential Information to others unless first authorized to do so in writing by Beacon Mobility management.

All provisions of this agreement will be applicable only to the extent that they do not violate any applicable law and are intended to be limited to the extent necessary so that they will not render this agreement invalid, illegal or unenforceable. If any provision of this agreement or any application thereof will be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of other provisions of this agreement or of any other application of such provision will in no way be affected thereby.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.