Claims Advocate - Construction & PI

Aon; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global professional services firm is seeking a Claims Advocate to manage Professional Indemnity claims in Chelmsford. This role involves negotiation with clients and underwriters, data analysis for trends, and working with the claims team in a hybrid model. Ideal candidates should have over 5 years of London market experience and strong interpersonal skills.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Continuous learning culture

Qualifications

• At least 5 years of London market experience in claims handling.
• Detailed knowledge of Professional Indemnity claims processes.
• Full cycle client account ownership from FNOL to settlement.

Responsibilities

• Manage the notification and settlement of claims.
• Negotiate with clients and underwriters for settlements.
• Conduct data analysis to identify trends in claims.

Skills

Claims management

Negotiation skills

Data analysis

Interpersonal skills

Experience with ECF

Tools

Word

Excel

Job description

Overview

Claims Advocate - Wholesale Professional Indemnity – Design & Construction & PI

Are you an experienced PI Claims professional ideally with knowledge of London Market claims processes and procedures? Are you excited to join a claims team that handles PI design and construction claims on behalf of some of the world's most recognised Professional Services Groups?

We offer a fantastic hybrid role with flexibility to work both virtually and from our Chelmsford office with occasional travel to London for client or business needs.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive team and are passionate about helping our colleagues and clients succeed.

What the day will look like

In this exciting role, you will be primarily responsible for the management, strategy and process for the notification, agreement, collection and successful settlement of a portfolio of Financial Lines claims. Your key responsibilities will include:

• First notification of loss for Design and Construction PI claims
• Negotiation and liaison with markets, clients, placement teams, specialists, network offices, underwriters and appointed authorities (loss adjusters, lawyers etc)
• Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment
• Negotiate the payment and settlement of claims with clients and underwriters
• Coordinate discussions and, where appropriate, meetings to ensure superior communication between the client, underwriter and their representatives concerning the proposed settlement
• Engage with the Head of Professional Lines Advocacy in the strategy to conclude contentious claims
• Daily use of ECF with market and client facing claims advocacy
• Work as part of the team and autonomously
• Office attendance minimum two days and three days per week on a rotational basis
• Detailed knowledge of the product line, with at least 5+ years London market experience
• Opportunity to work on other PI lines of business, including Architects, Engineers, Brokers E & O, law firms

How this opportunity is different

Our Global Claims team at Aon is welcoming and team focused. We offer coaching and mentoring, hybrid working, a comprehensive benefits package and strong career opportunities.

This role is integral for this client sector within the professions team, and could involve some travel and exposure to other lines of professions claims.

Skills and experience that will lead to success

• Detailed experience in handling claims for national and international design and construction firms, including architects and engineers, sub contractors etc of at least 5+ years London market experience
• Experience with client and market facing requirements, including organizing and participating in person and team meetings
• Previous experience interacting with senior client stakeholders and risk managers would be advantageous
• Handling single project specific, annual and binding facility placements
• Knowledge of Professional Indemnity Claims and the ability to coordinate with networks, clients, underwriters and experts
• Experience of the CLASS and ECF Processing system (preferred)
• Proficient in Word and Excel
• Strong interpersonal skills
• Full cycle client account ownership from FNOL to settlement conclusion
• Keen to apply product line knowledge to enable exceptional client claims outcomes

How we support our colleagues

We offer a comprehensive benefits package and an inclusive workforce. Our agile environment supports wellbeing and work/life balance, and includes two Global Wellbeing Days each year. We provide various working style solutions for our colleagues.

Our continuous learning culture inspires you to learn, share and grow, helping you achieve your fullest potential. Aon is an equal opportunity workplace and values an innovative and inclusive environment where all colleagues feel empowered to be authentic.

Aon provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, or other legally protected status.

We are committed to providing accommodations during the application or interview process. If you require accommodations, please let us know. You can request accommodations by emailing [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.