Claims Advisor

HST Hiring Group; Manchester; On-site; GBP 23,000 - 25,000; Full time

Job summary

A well-established legal firm in Manchester is seeking a Claims Advisor to be the first point of contact for clients wishing to make a claim. This role involves working on the telephone to identify client needs, gather information, and support clients through the claims process. The ideal candidate should have strong communication skills and a background in telephone sales. Opportunities for career growth and excellent benefits are offered.

Benefits

£23,000 - £25,000 per year plus commission

25 days' holiday in addition to bank holidays

Free monthly counselling session

Complimentary drinks and snacks

Complimentary lunch delivered to the office once a month

Discounted gym membership

Company pension

Qualifications

• Proven experience in a similar role.
• Ability to work well under pressure.

Responsibilities

• Answering and making calls to potential clients.
• Identifying client needs and providing appropriate solutions.
• Gathering client information and documentation.
• Updating and maintaining client records.
• Meeting set targets and KPIs.

Skills

Strong communication skills

Excellent customer service skills

Resilience and target driven

Attention to detail

Job description

As a Claims Advisor, you will be the first point of contact for clients wishing to make a claim and it is therefore important that you are comfortable working on the telephone. You will be responsible for identifying clients who will benefit from our services and gathering the information and documentation necessary to pass clients on to our Legal Team. Your role is critical in ensuring that our clients receive the best possible service and that all opportunities are maximised. Full training will be provided; however, the ideal candidate will have a background in telephone sales within a legal context. We offer considerable support and provide a great working environment as well as good prospects for future development within the firm. This is a great time to join the practice with excellent opportunities to develop your career in a growing firm of solicitors.

Responsibilities

• Answering and making calls to potential clients
• Identifying client needs and providing appropriate solutions
• Gathering client information and documentation
• Updating and maintaining client records
• Meeting set targets and KPIs

FDM Solicitors is a busy multi-disciplinary practice based in Manchester City Centre who specialise in financial mis‑selling and housing disrepair. The firm is currently undergoing a period of substantial growth and we are seeking a highly motivated and enthusiastic Claims Advisor to join our New Claims Team.

Qualifications

• Strong communication skills, both verbal and written
• Excellent customer service skills
• Work independently and within a team
• Resilience and target driven
• Ability to work well under pressure
• Proven experience in a similar role
• Attention to detail and strong organisational skills

Work Location: The successful candidate will be required to be situated in our City Centre Manchester office 5 days a week.

If you possess the relevant qualifications and skills and are eager to contribute your expertise to our team, we encourage you to apply for this exciting opportunity.

Benefits

• £23,000 - £25,000 per year plus commission
• 25 days' holiday in addition to bank holidays
• Free monthly counselling session (strictly confidential)
• Complimentary drinks and snacks
• Complimentary lunch delivered to the office once a month.
• Gym 2 minutes' walk at a discounted rate
• Company pension