Claims Adviser

Lloyd & Whyte; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Stevenage is looking for a Claims Adviser to provide exceptional client service and manage claims efficiently. Candidates should possess strong client service skills, decision-making abilities, and be organized. The role offers competitive salary starting from £25,000, 28 days annual leave, and various benefits including a pension scheme and professional development support.

Benefits

28 days annual leave

Bonus scheme

Group Personal Pension

Professional development funding

Paid time off for volunteering

Qualifications

• Confidence in building rapport over the telephone.
• Ability to make claims work-related decisions independently.
• Organized and supportive of the wider team.

Responsibilities

• Notify new claims to insurers and maintain claims records.
• Assess and understand claims information for products.
• Monitor claims progress with a comprehensive diary system.
• Provide relevant support to clients on complex cases.
• Promote alternate products and insurance reviews.

Skills

Client service skills

Decision-making

Attention to detail

Organizational skills

Education

Chartered Insurance Institute Certificate in Insurance

Job description

Salary: Starting from £25,000.00 (depending on experience)

Working hours: 35 hours per week

Duration: Permanent

Location: Stevenage

About The Role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Claims Adviser to join our MIAB team in their Stevenage office. Within this role, you will be responsible for providing exceptional client service, ensure all claims are handled fairly and efficiently and achieve team targets in support of the business strategy.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What You'll Be Doing

• Notifying new claims to insurers and maintain accurate claims records
• Identifying, assess and understand claims information for particular products
• Maintaining a comprehensive diary system to monitor claims progress and ensure all actions carried out are clearly recorded
• Discussing and understand how to approach complex cases before providing relevant support to clients
• Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible

What You'll Need To Have

• Confidence and capability of building rapport over the telephone to provide an excellent client experience
• Ability to make claims work-related decisions independentlyAbility to work in a regulated, compliant and client focussed environment
• Good vocabulary and grammar
• Organised, resourceful, deadline driven and supportive of the wider team

What Makes You Stand Out

• Quality orientated with great attention to detail
• Chartered Insurance Institute Certificate in Insurance

What We Offer

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Bonus scheme
• A holiday buy scheme
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.