Claims Administrator (CD250)

Exchange Street Claims ltd; Stockport, Cheadle Hulme; On-site; GBP 20,000 - 30,000; Full time

Job summary

A dynamic claims administrator role at a reputable claims management company in Stockport. Responsible for the end-to-end process of claims administration, ensuring excellent customer service and communication while managing multiple tasks efficiently. Ideal candidates will have exceptional organisational and communication skills, with opportunities for professional development offered.

Benefits

Competitive salary

Comprehensive onboarding

Continual personal and professional development

Supportive working environment

Qualifications

• Proven track record of excellence in previous roles.
• Ability to handle challenges efficiently.
• Enthusiastic and confident individual with strong written and verbal skills.

Responsibilities

• Manage the entire process of claims administration from initial contact through to all-party liaison and administration.
• Maintain accurate records of customer interactions, jobs, and feedback.
• Effectively address and resolve queries and complaints.

Skills

Organisational skills

Attention to detail

Problem-solving

Communication skills

Job description

This dynamic role involves managing the end-to-end process of claims administration, serving as a primary point of contact for valued clients and customers. The ideal candidate will possess exceptional organisational skills, attention to detail, and a strong commitment to maintaining customer satisfaction.

This role encompasses a diverse range of responsibilities, including:

• Manage the entire process of claims administration from initial contact through to all-party liaison and administration.
• Maintain accurate records of customer interactions, jobs, and feedback.
• Prepare and send job confirmations, invoices, and other necessary documentation.
• Track job progress and follow up with the team to ensure completion within deadlines.
• Effectively address and resolve queries and complaints – escalate to team lead where appropriate.
• Handle emergencies with poise and efficiency.
• Liaise with customers and the team to find solutions quickly and minimize disruption.
• Maintain professional communication with customers, insurers, and colleagues.

What We're Looking For

• A dedicated Claims Administrator with a proven track record of excellence in previous roles.
• A problem-solving mindset and ability to handle challenges efficiently.
• An enthusiastic and confident individual with exceptional written and verbal skills.
• Excellent communication skills, with the ability to work under tight and busy timescales.
• A team player who excels in a collaborative environment, contributing to shared goals.
• A proactive learner with confidence to achieve success.

What's In It For You?

• A competitive salary based on experience.
• A comprehensive onboarding and induction programme.
• Continual personal and professional development opportunities.
• A supportive and friendly working environment.

Interestedapplicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims 0161 667 0428/[e-mail] Job Ref: CD250. For all other vacancies, take a look at our website - exchange-street.co.uk