Claims Administrator

Lockton Companies; Peacehaven; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance services firm is seeking a candidate to support claims handlers in processing high volumes of work while achieving tight deadlines. The ideal applicant will have experience in insurance or administrative roles in a regulated environment. Competency in Microsoft Office, effective communication skills, and the ability to work independently are essential. This is a remote position, with weekly visits to the London office required.

Qualifications

• Existing insurance/claims-based admin/processing experience preferred.
• Experience in a professional services/regulated sector is acceptable.
• Willingness to learn and develop knowledge of products.

Responsibilities

• Provide support to claims handlers for high-volume work processing.
• Achieve tight deadlines and maintain high standards for clients.
• Work independently and support team objectives to achieve KPIs.

Skills

General knowledge of office procedures

Competency in Microsoft Office and Outlook

Effective communication skills

Time management

Proactivity and accuracy

Ability to work independently

Tools

Microsoft Excel

Job description

The successful candidate will provide support to claims handlers, enabling the team to process high volumes of work, while achieving tight deadlines and KPI’s, maintaining high standards and adding value wherever possible for clients.

This role would suit candidates either with existing insurance/ claims- based admin/ processing experience, or alternatively, someone with admin/ processing experience in another professional services / regulated sector.

Location: Homeworker - with visits once per week into the London office.

Candidate Profile

Your knowledge and expertise:

• You should have a general working knowledge of office procedures.
• Be competent in Microsoft Office, Outlook and ideally Excel.
• Can communicate effectively and professionally, both verbally and in writing with
  clients, insurers and other associates.
• Can manage time, prioritise and ensure that deadlines are met without
  compromising quality, being proactive, accurate and time efficient.
• Have a willingness and ability to continue to develop knowledge of products and related issues through formal and informal learning, both internal and external to the company.
• Be able to work in support of other team colleagues, including work-team objectives to achieve KPIs.
• Be able to work independently without supervision.

Competency and skills:

Team player, effective communicator, strong interpersonal skills, proficient in MS Excel