Claims Administrator

Police Federation of England and Wales; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent organization is seeking a Claims Administrator to support the Member Legal Services team in Leatherhead. Responsibilities include processing invoices, managing claims, and providing administrative assistance. Ideal candidates will have previous administrative experience, strong communication skills, and proficiency in MS Office. The position offers a competitive salary and numerous employee benefits including flexible working and additional leave.

Benefits

Flexible working

Hybrid working

Life assurance

Private healthcare

Enhanced pension contribution

Free onsite gym

26 days holiday

Employee discounts

Qualifications

• Experience in administrative roles is essential.
• Ability to build professional relationships is highly valued.
• Confidentiality and professionalism must be maintained at all times.

Responsibilities

• Track and process invoices from panel solicitors and independent contractors.
• Set up new panel firms on the Claims system.
• Assist with claims processing and management.

Skills

Previous administration experience

Excellent communication skills

Organizational skills

Attention to detail

Proficient in MS Office suite

Ability to multitask

Job description

Claims Administrator

Application Deadline: 23 November 2025

Department: Claims

Employment Type: Full Time

Location: HQ - Leatherhead

Compensation: £30,000 / year

Description

You’ll be an essential part of the Member Legal Services team providing administrative support to the team and supporting the claims processes and policies in an administrative capacity.

Key Responsibilities

• Track and process invoices from panel solicitors and independent contractors
• Setting up new panel firms on the Claims system
• Creating and monitoring Claims System related IT tickets
• Respond to panel firms queries in relation to Claims system issues
• Assist the team with claims processing
• Support with the administration of appeal processing and monitoring
• Track and manage file transfers between solicitor firms
• Assist Claims Handlers with effective diary management and follow up with panel firms when as and when required
• Adhere to department’s standard operating procedures at all times
• To receive company training as may be necessary and attend staff meetings when required
• Other administrative tasks as and when required

Skills, Knowledge and Expertise

• Previous administration experience
• Excellent communication skills and able to build relationships
• Well organised, with excellent attention to detail and the ability to multitask and use initiative
• Proficient in MS Office suite
• Professional, courteous and able to work confidentially

Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of Head of the Department.

Benefits

We offer multiple benefits to our HQ employees including: flexible working, hybrid working, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more.