Claims Adjuster – Product Recall - Crisis Management – UK & Lloyd’s

AXA Group; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance provider is seeking a Claims Adjuster to join their Crisis Management team in London. This permanent role involves managing complex claims, engaging with various stakeholders, and providing excellent customer service. Experience in Liability Claims is advantageous, along with a strong ability to prioritize and adapt. The position supports a hybrid working model, providing flexibility while ensuring a collaborative working culture.

Qualifications

• Experience in Product Recall or Crisis Management is advantageous.
• Working knowledge of Lloyd’s minimum standards is desired.
• Highly organized and adaptable to learn other lines.

Responsibilities

• Manage Product Recall and Crisis Management Claims.
• Ensure claims are reserved within guidelines.
• Provide superior customer service to policyholders.

Skills

Experience of Liability Claims

Ability to prioritize workload

Customer service passion

Job description

Claims Adjuster – - Crisis Management – UK & Lloyd’s

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will play a critical role in the Crisis Management Claims team by managing and resolving claims for our customers.

You will work closely with your manager coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

DISCOVER your opportunity

What will your essential responsibilities include?

• Managing Product Recall and Crisis Management Claims up to a pre-determined authority level. Pro‑active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Strict adherence to AXA XL’s Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the reserving guidelines.
• Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
• Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
• Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – Political Risk, Credit & Bond and Crisis Management.

SHARE your talent

• Experience of Liability Claims and any experience in Product Recall or Crisis Management would be advantageous
• Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
• ECF experience an advantage.
• Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
• Adaptability to learn other product lines.
• Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re / insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

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