Claims Adjuster - Motor

AXA XL; Ipswich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Claims Adjuster to manage and resolve motor claims in their Ipswich office. This role involves enhancing customer relationships, negotiating settlements, and ensuring compliance with service standards. Candidates should have experience in handling motor claims, a strong understanding of related legal processes, and excellent communication skills. The position offers a supportive team environment and opportunities for professional growth through structured training in claims management.

Benefits

Flexible working arrangements

Enhanced family-friendly leave benefits

Diversity and inclusion support

Qualifications

• Experience in managing motor claims including first notification of loss.
• Understanding of legal processes and litigation.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Manage and resolve claims for clients.
• Assess claims notifications and negotiate settlements.
• Maintain customer relationships and ensure compliance with service standards.

Skills

Handling motor claims

Negotiation and settlement

Problem-solving skills

Communication skills

Job description

Claims Adjuster - Motor - Damage

Ipswich

At AXA XL our claims division are at the very heart of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to challenge and continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. Our claims culture fosters collaboration, customer service and colleague development – it is energising; no two claims are exactly the same!

Our teams work closely with Underwriting, Finance and Middle Office colleagues as well as many others, using our expertise in claims to make sure the insurance ‘moment of truth’ is delivered to the highest standards. As the Clients and Customers we look after vary from individual claimants to companies at the largest end of the market, no two days are the same. You could be liaising with Underwriters to review policy T&Cs or providing an update on a large loss at the beginning of the week, then working alongside our Finance teams as part of a claims settlement process, finishing the week with a meeting with Brokers or Customers to bring to life the claims journey on a new business pitch. You’ll achieve this by using the knowledge and skills you will learn through your development journey, supported by experienced team members and a structured training plan around the different claims systems and processes in place.

At AXA XL, it is our Claims team which sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement – all part of the dynamism that exists throughout our claims team.

As a Claims Adjuster, you will play a critical role in the Motor claims team by managing and resolving claims for our customers. You will work closely with your manager and coordinate with fellow claims handlers to bring claims to a resolution.

This is a great opportunity where you will play a key role in the Motor claims team by managing and resolving claims for our diverse corporate client base. The team deal with all aspects of the claim, so you’ll have lots of variety and the opportunity to broaden horizons. You’ll be part of a supportive team who all share a passion and excellence for claims handling and customer service.

You will be based in our Ipswich office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be doing

What will your essential responsibilities include?

• Proficient in the handling of all aspects of claims within job holder’s authority to good technical standards and quality including:
• Legal and policy liability assessment
• Estimating
• Negotiation, settlement and defence including litigation management.
• Efficient handling of claims above job holder’s personal authority under referral system.
• Provide a quality claims service including effective handling of claims and compliance with required service standards.
• Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.
• Receiving claims notifications, assessing estimates and negotiating claims up to and including settlement within personal authority.
• Consider Third Party liabilities, detecting fraud and taking correct action to preserve and maximise recoveries.

You will report to Assistant Claims Manager – Motor.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Previous experience in handling motor claims, to include first notification of loss, accidental damage, third party property damage and third party credit hire claims
• An understanding of how the Claims function operates, including the lifecycle of the claim
• A good awareness of the legal process including litigation
• Experience in controlling loss adjusters, solicitors and experts in connection with day‑day claims handling.
• Ability to operate to tight deadlines in a pressured environment
• Inquisitive mindset with excellent problem‑solving skills Possess good telephone, written and verbal communication skills.
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured
• Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.

Robust support for Flexible Working Arrangements

Enhanced family‑friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com