Claims Adjuster – Empathy-Driven, High-Volume Settlements

Focus Resourcing; Langstone; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment firm is seeking Claims Adjusters for a growing team in Langstone. The role involves investigating claims, negotiating settlements, and maintaining strong relationships with clients and claimants. Ideal candidates will possess excellent communication skills and experience in a customer service environment. Competitive salary of £27,000 plus comprehensive benefits package including holiday and training opportunities.

Benefits

24 days holiday per year

Birthday day off

Company pension scheme

Excellent Health & Wellbeing programs

Training, Career & Personal Development

State of the Art Offices

Employee Assistance Program

Perk Box access to discounts

Qualifications

• Experience in pet insurance, travel, motor, or personal accident claims is desirable.
• Professional claims experience with strong customer service understanding.
• Experience in a high-volume, results-focused customer service environment.
• Experience operating in a regulated industry.

Responsibilities

• Investigate and gather evidence to assess claims and determine liability.
• Negotiate settlements while empathizing with claimants.
• Make recommendations to insurers and liaise with all parties.
• Adhere to SLAs and support data analysis and reporting.
• Maintain positive relationships internally and externally.

Skills

Excellent communication skills

Ability to interpret and communicate terms and conditions

Strong investigative abilities

Objective decision making

Negotiation skills

Proactive problem-solving approach

Empathetic customer service

Job description

A leading recruitment firm is seeking Claims Adjusters for a growing team in Langstone. The role involves investigating claims, negotiating settlements, and maintaining strong relationships with clients and claimants. Ideal candidates will possess excellent communication skills and experience in a customer service environment. Competitive salary of £27,000 plus comprehensive benefits package including holiday and training opportunities.