Claims Adjuster

Focus Resourcing; Langstone; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment firm is seeking Claims Adjusters for a growing team in Langstone. The role involves investigating claims, negotiating settlements, and maintaining strong relationships with clients and claimants. Ideal candidates will possess excellent communication skills and experience in a customer service environment. Competitive salary of £27,000 plus comprehensive benefits package including holiday and training opportunities.

Benefits

24 days holiday per year

Birthday day off

Company pension scheme

Excellent Health & Wellbeing programs

Training, Career & Personal Development

State of the Art Offices

Employee Assistance Program

Perk Box access to discounts

Qualifications

• Experience in pet insurance, travel, motor, or personal accident claims is desirable.
• Professional claims experience with strong customer service understanding.
• Experience in a high-volume, results-focused customer service environment.
• Experience operating in a regulated industry.

Responsibilities

• Investigate and gather evidence to assess claims and determine liability.
• Negotiate settlements while empathizing with claimants.
• Make recommendations to insurers and liaise with all parties.
• Adhere to SLAs and support data analysis and reporting.
• Maintain positive relationships internally and externally.

Skills

Excellent communication skills

Ability to interpret and communicate terms and conditions

Strong investigative abilities

Objective decision making

Negotiation skills

Proactive problem-solving approach

Empathetic customer service

Job description

We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

Experience in pet insurance, or travel, motor, or personal accident claims would be desirable but not essential.

Professional and diligent claims experience and a strong understanding of customer service.

Understanding of dealing empathetically with customers.

Positive, diligent, and determined mindset with a drive to succeed and develop.

Experience within a high-volume, results-focused customer service environment.

Experience operating within a regulated industry.

What you'll be doing:

• Investigations and gathering evidence to assess claims and determine liability.
• Negotiating settlements and empathise when dealing with claimants.
• Making recommendations to insurers & liaising with claimants, clients, and third parties.
• Adhere to SLAs and support in data analysis and reporting.
• Maintaining positive internal and external relationships.

Skills Required:

• Excellent communication skills.
• Ability to interpret and communicate terms and conditions
• Ability to deliver outcomes to consumers in a constructive way
• Strong investigative abilities
• Objective decision making
• Ability to negotiate with third parties
• A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

Salary will be 27,000 plus full company benefits -

• 24 days holiday per year (increasing with service).
• Birthday day off.
• Company pension scheme.
• Excellent Health & Wellbeing programs for all employees.
• Training, Career & Personal Development.
• State of the Art Offices.
• Employee Assistance Program.
• Perk Box with access to lots of discounts and perks.
• This role will be based at our clients' state of the art offices 5 days per week.