Claims Adjuster

Tokio Marine Kiln; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading insurance firm in Greater London is seeking a Claims Adjuster to join their Claims department. The role involves delivering excellent service, managing claims, and owning client relationships. Ideal candidates should have experience in handling Marine, Aviation, Fine Art, and Specie claims in the Lloyd’s market, alongside strong communication skills. The firm fosters an inclusive and empowering environment, committing to employee development and teamwork.

Benefits

Flexible working arrangements

Inclusion network groups

CSR and charitable activities

Qualifications

• Experience handling Marine, Aviation, Fine Art, and Specie claims in the Lloyd's market is ideal.
• Comfortable working with internal and external stakeholders.
• Keen to learn and progress.

Responsibilities

• Deliver a first-class service to all customers.
• Manage claims from the designated portfolio, including those beyond personal authority.
• Own nominated client relationships to support business objectives.
• Liaise with Underwriters on claims issues.
• Ensure fair customer outcomes and adhere to company values.
• Comply with relevant rules and regulations regarding financial crime & conduct.

Skills

Strong communication skills

Team player

Knowledge of London market

Tools

ECF

Job description

We have the opportunity for a Claims Adjuster to join our Claims department here at Tokio Marine Kiln. Reporting into the Head of Marine & Aviation, you will support the Marine & Aviation team in further developing the company’s market leading Marine and Aviation claims offering, in order to contribute to the attraction and retention of profitable business.

This role includes responsibility for :

• Delivery, through personal ownership and via the team, of a first-class service to all customers
• Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague
• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives
• Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level
• Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values
• To have a clear understanding of the company’s risk appetites in terms of delegated authority, conduct and financial crime
• Champion the company values and work in accordance with the organisational behaviours
• To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct

The successful candidate will ideally have experience handling Marine, Aviation, Fine Art and Specie claims in the Lloyd’s market and will have a good working knowledge of ECF. It is essential that you are comfortable working with internal and external stakeholders and have knowledge of the London market. We are looking for a strong communicator who is a team player that is keen to learn and progress.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.