Clacket Lane - Assistant Manager - Costa Drive Thru - Westerham

Roadchef Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK motorway services provider is seeking an experienced Assistant Manager to oversee operations and enhance customer service at their Clacket Lane site. The ideal candidate has at least 2 years in a supervisory role and excels in team leadership, operational knowledge, and customer focus. This position offers competitive salaries, employee benefits, and growth opportunities in a dynamic environment.

Benefits

Employee discount up to 70%

Contributory pension after 3 months

Discounted meals while on duty

Employee assistance program

Free parking

Friends & family scheme

Qualifications

• Minimum of 2 years in a supervisory or management role, preferably in a coffee shop or café.
• Proven ability to lead, inspire and develop a team.
• Strong commitment to delivering exceptional customer service.
• Proficient in managing day-to-day operations.
• Excellent interpersonal and communication skills.
• Strong organisational and problem-solving abilities.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Recruit, train, and mentor a high-performing team.
• Ensure exceptional customer service and memorable coffee experiences.
• Oversee daily operations, including stock management and compliance.
• Support strategies to drive sales and increase store profitability.
• Manage budgets and monitor financial performance.
• Uphold Costa Coffee's brand values.

Skills

Team Leadership

Customer Focus

Operational Knowledge

Communication Skills

Problem-Solving

Job description

Our Site Director, Liam at Clacket Lane Motorway Services on the M25, near Oxted is seeking a passionate and experienced Assistant Manager to support our team in delivering outstanding customer service and operational excellence. The role involves ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.

Roadchef Motorway Services is a proud franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. With a rich heritage and a vibrant store environment, we provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. We are the UK's 3rd largest motorway service area provider and have been recognized with a 3 Star rating for 2025 and a Platinum Investor in People accreditation.

Responsibilities

• Team Leadership – Recruit, train, and mentor a high‑performing team, fostering a collaborative and motivated environment.
• Customer Service – Ensure every customer receives exceptional service, creating memorable coffee experiences.
• Operational Excellence – Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
• Sales and Marketing – Support strategies to drive sales and increase store profitability.
• Financial Management – Manage budgets, monitor financial performance, and report on key metrics.
• Brand Ambassador – Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.

Qualifications

• Experience – Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or café environment.
• Leadership Skills – Proven ability to lead, inspire and develop a team.
• Customer Focus – Strong commitment to delivering exceptional customer service.
• Operational Knowledge – Proficient in managing day‑to‑day operations, including stock, scheduling, and financial reporting.
• Communication Skills – Excellent interpersonal and communication skills.
• Problem‑Solving – Strong organisational and problem‑solving abilities.
• Flexibility – Willingness to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary – Attractive compensation package with performance‑based incentives.
• Benefits – Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, and a friends & family scheme.
• Growth Opportunities – Career development and advancement opportunities within the company.
• Training – Comprehensive training programs to support your professional growth.