Civil Enforcement Officer

Thanet District Council; Acol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Acol is seeking a Civil Enforcement Officer to conduct street patrols and maintain the safe flow of traffic. The ideal candidate will have strong communication skills and the ability to work outdoors in various weather conditions. Responsibilities include issuing Penalty Charge Notices and providing information to drivers. The position requires a clean driving license and entails working flexible shifts, including weekends and holidays.

Benefits

Access to the Local Government Pension Scheme

Employee Assistance Programme

Staff discount club

Qualifications

• Must have adequate numeracy, literacy, and computer skills.
• Ability to drive a van with a clean driving license is required.
• Understanding of parking enforcement regulations is desirable.

Responsibilities

• Conduct street patrols within designated areas.
• Maintain safe flow of traffic by patrolling controlled parking areas.
• Issue Penalty Charge Notices to vehicles in contravention.

Skills

Excellent communication skills

Ability to listen and empathize

Motivated and hardworking

Ability to work outdoors

Flexibility with shift patterns

Job description

The Civil Enforcement team helps the District Council meet the demands of the Traffic Management Act 2004. As a Civil Enforcement Officer, you will perform a unique and innovative role, conducting street patrols within designated areas of the district, maintaining the safe and free flow of traffic by patrolling (on foot and/or mobile) controlled parking areas and issuing Penalty Charge Notices to vehicles which are in contravention of the parking restrictions and/or providing drivers with the necessary information in order for them to gain a better understanding of parking by way of a positive message.

Excellent communication skills to deal effectively with the public, contractors, and Police;

Qualifications & Attributes

• Ability to listen, empathise, be assertive and deal with enforcement situations tactfully and diplomatically;
• Hardworking and motivated
• Must have adequate numeracy, literacy and computer skills to carry out all duties;
• Willing and able to work outdoors in varying weather conditions in a solo role or as part of a team (protective clothing supplied);
• Ability to work shifts and be flexible. Must be prepared to work outside of normal hours / shift pattern;
• Ability and full clean driving license to drive a van, TDC are keen to deliver a strict enforcement policy coupled with a positive and courteous service so the role will require you to have excellent communications skills and maintain a polite but assertive approach in order to communicate positively and effectively with the public in an enforcement environment.

An understanding of legislation/regulations relating to the operation and enforcement of both on-street and off-street parking enforcement is desirable but training will be provided, so a good attitude to work and a desire to learn on the job is needed.

Due to the nature of this role, this post requires a standard DBS check, Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Shift Pattern

A rota over a 7-day period, including weekends and bank holidays, between the core hours of 06:00 and 22:00 for full time employees. Each shift is 8 hours including breaks.

Benefits

• Access to the Local Government Pension Scheme
• Employee Assistance Programme
• Staff discount club