Civica Cx Systems Officer

RM Recruit; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A recruiting agency is seeking a Civica Cx Systems Officer to enhance system optimisation within the ICT function. This role involves mostly remote work with occasional office presence in London or the Midlands. Candidates should have experience with Civica Cx, strong SQL and Power BI skills, and the ability to communicate technical details to non-technical users effectively. This position offers a unique opportunity to drive positive change within a key business system.

Qualifications

• Strong technical skills in SQL, Power BI, and reporting tools.
• Experience in project delivery and testing coordination.
• Excellent communication skills to explain technical concepts to non-technical users.

Responsibilities

• Act as a subject matter expert for Civica Cx modules.
• Configure and improve system workflows.
• Support users with technical issues and resolve system problems.
• Lead improvements to data quality and conduct audits.
• Coordinate system testing and upgrades.
• Work with operational teams for system optimization.

Skills

SQL

Power BI

Technical support

Data mapping

Communication

Job description

RM Recruit is working in partnership with our London client to recruit a Civica Cx Systems Officer on a permanent basis. This role benefits from mostly home working with office presence required once / twice per month in the Midlands or London area. This is a fantastic opportunity for an experienced Civica Cx professional to take ownership of system optimisation, support, and continuous improvement across a well‑established ICT function.

Responsibilities

• Act as the organisation's subject matter expert for Civica Cx, including modules such as Asset Management, Repairs, Rents, CRM and the Customer Portal.
• Configure, maintain and improve system workflows, permissions, and processes to enhance functionality and efficiency.
• Support users with technical issues, resolving data queries, workflow errors, and system problems promptly.
• Lead improvements to data quality, conduct data audits, and support integration with external systems such as Civica Financials, Allpay and contractor platforms.
• Coordinate system testing, upgrades, patch deployments and release management.
• Work closely with operational teams to identify opportunities for system optimisation and drive business process improvements.
• Develop user guides, training resources and deliver workshops to increase user capability and confidence.
• Produce reports and dashboards using SQL, Power BI and other reporting tools to support informed decision‑making.
• Collaborate with the ICT and Innovations teams to support wider digital transformation initiatives.

Working predominantly from home—with occasional monthly on‑site presence—you will play a key role in ensuring the Civica Cx Housing Management System and its related modules are fully aligned with operational needs and deliver excellent service to both staff and residents. Please note in order to be considered for this role, Civica Cx experience is essential.

As the ideal candidate, you will possess strong technical skills, ideally with SQL, Power BI, reporting tools and an understanding of data mapping. Experience in project delivery, testing coordination or business analysis is required. Having excellent communication skills, with the ability to explain technical concepts clearly to non‑technical users is highly desirable and working part of a team will suit the successful candidate.

This role offers a unique opportunity to shape the future of a key business system and contribute to a programme of meaningful digital transformation. You'll have the autonomy to implement improvements, solve problems, and deliver solutions that make a genuine difference to staff, residents, and the wider organisation.

If you thrive in a role where your expertise drives positive change, we would love to hear from you.

RM Recruit is an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.