Civica Cx Systems Officer

RM RECRUIT LIMITED; Bristol; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Civica Cx Systems Officer to work with a client in Bristol. This permanent position offers mostly home working with occasional office attendance. The successful candidate will be responsible for optimising system functionalities, supporting users, and facilitating improvements across various modules of Civica Cx. Candidates should have significant experience with Civica and possess strong analytical skills. Knowledge of reporting tools like SQL and Power BI is essential.

Qualifications

• Significant experience with Civica Cx systems administration and optimisation.
• Strong analytical and problem-solving skills.
• Ability to produce reports and dashboards.

Responsibilities

• Act as subject matter expert for Civica Cx and its modules.
• Configure and enhance system workflows.
• Support users with technical issues and data queries.
• Lead data quality improvements and audits.

Skills

Civica Cx expertise

SQL

Power BI

Problem solving

User training and support

Tools

Civica Financials

Allpay

reporting tools

Job description

RM Recruit is working in partnership with our London based client to recruit a Civica Cx Systems Officer on a permanent basis. This role benefits from mostly home working with office presence required once / twice per month. This is a fantastic opportunity for an experienced Civica Cx professional to take ownership of system optimisation, support, and continuous improvement across a well-established ICT function.

Main duties include :

• Acting as the organisation’s subject matter expert for Civica Cx, including modules such as Asset Management, Repairs, Rents, CRM and the Customer Portal.
• Configure, maintain and improve system workflows, permissions, and processes to enhance functionality and efficiency.
• Support users with technical issues, resolving data queries, workflow errors, and system problems promptly.
• Lead improvements to data quality, conduct data audits, and support integration with external systems such as Civica Financials, Allpay and contractor platforms.
• Coordinate system testing, upgrades, patch deployments and release management.
• Work closely with operational teams to identify opportunities for system optimisation and drive business process improvements.
• Develop user guides, training resources and deliver workshops to increase user capability and confidence.

Produce reports and dashboards using SQL, Power BI and other reporting tools to support informed decisio...