Citywide Later Life Administrator

Greater Manchester Mental Health NHSFT; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A public mental health service in Manchester is seeking a citywide administrator to join their Older Adults Team. This role involves processing referrals, managing communications, and providing administrative support to clinical teams. Candidates should have relevant qualifications and experience in healthcare settings. The salary ranges from £24,937 to £26,598 per annum, and includes benefits such as annual leave and pay enhancements for evenings and weekends.

Benefits

27 days annual leave plus bank holidays

Pay enhancements for evenings and weekends

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card Discounts

Qualifications

• Experience in a busy office ensuring confidentiality.
• Experience working in a healthcare setting.

Responsibilities

• Process referrals and ensure accurate personal information records.
• Answer calls, arrange appointments, and complete correspondence.

Skills

Effective time management skills

Navigating IT systems including Excel, Word, and PowerPoint

Outstanding communication skills

Patient administration background

Education

Level 3 qualification or equivalent

RSA 2 qualification/experience using DICT8 or other audio typing systems

Job description

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

***Previous applicates need not apply***

We are looking for an enthusiastic, experienced administrator to join our busy CMHT Older Adults Team. You will be part of a team of administrators providing admin cover to our service users, clinicians and other health professionals.

This post is for a citywide administrator and you will be expected to work at various sites across Manchester including MRI, Wythenshawe, Chorlton and Crumpsall Vale

Main duties of the job

The successful post holder will be responsible for processing referrals in a timely manner, ensuring all personal information is recorded accurately and confidentially and other data quality/target procedures.

Answer incoming calls to the service, arrange appointments, and complete general correspondence letters/reports.

The post holder will provide an administrative function to the clinical team, be responsible for taking minutes on a rota basis for team meetings/MDT/safeguarding and professionals meetings, answer a high volume of calls on a daily basis as well as complete other administrative tasks such as scanning/copying.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000 members of staff, who deliver services from more than122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

See attached detailed job description and person specification.

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person Specification

Education / Qualifications

• Good level of education Maths and English including a level 3 qualification (eg NVQ, B-TEC QCF, Apprrenticeship) or equivalent
• RSA 2 qualification/experience using DICT8 or other audio typing systems
• Other relevant IT qualifications,

Experience

• Have experience in working in a busy office that ensures confidentiality
• Experience of working in Healthcare setting

Skills and Abilities

• effective time management skills. The ability to navigate IT systems, inc Excel, Word and PowerPoint. Ability to be numerate and provide statistical data accurately. The ability to prioritise and plan conflicting and complex work demands. Outstanding communication skills.
• Patient administration background, Knowledge of the EPR system. Be helpful & approachable.

Knowledge

• The Data Protection Act and Client Confidentiality
• Mental Health issues and challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum pro rata