City Success Manager (London) Business Operations · London Office · Hybrid

Voi; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading micromobility operator is seeking a City Success Manager in London. The role involves managing relationships with city officials, driving market expansion efforts and ensuring compliance with agreements. Ideal candidates will have a Bachelor's degree, 2-3 years of experience in account management or business development, and excellent communication skills. Join a team dedicated to creating sustainable urban mobility solutions.

Benefits

Employee options program

Collaborative workplace culture

Impact on sustainable city initiatives

Qualifications

• 2-3 years of experience in account management, business development, or strategy.
• Professional fluency in English, both written and spoken.
• Demonstrated track record in partnerships and negotiations.

Responsibilities

• Serve as the point of contact for city officials and stakeholders.
• Drive market expansion efforts and build relationships with key city stakeholders.
• Ensure contractual compliance and monitor solutions for city concerns.

Skills

Stakeholder management

Account management

Strategic thinking

Communication skills

Analytical skills

Education

Bachelor's degree in business, economics, or engineering

Job description

City Success Manager (London)

Your mission at Voi As the City Success Manager you will serve as the point of contact for city officials, policymakers, and public sector stakeholders across the London boroughs. In this role you will report directly to our Senior City Success Manager and you will collaborate closely with the local teams and other central stakeholders to further grow Voi’s footprint in London and enhance user experience. This will include:

• Drive market expansion efforts by winning agreements and advocating for Voi’s value proposition over competitors.
• Building strong relationships with key city stakeholders, leading events and contributing to initiatives in collaboration with the local Public Policy- and other teams to drive improved performance in line with city priorities.
• Being the point of contact ensuring contractual compliance, monitoring and implementing solutions that address city concerns and complaints funnelled from our user support teams, and following up on impact.
• Participating in pre-tender and tender work to ensure our position as the obvious choice for the London boroughs.
• Support on commercial development and rider engagement and experience initiatives as needed.
• Leveraging data and market insights and working in close collaboration with the local operations team to optimise operational efficiency and performance.

What you need to embark We’re looking for a structured business professional with the ability to build and manage relationships with external stakeholders and work proactively to strengthen our footprint in a fast- and dynamic industry. In addition to this, we believe the right person has:

• A Bachelor in business, economics, engineering or similar.
• Professional fluency in English, both written and spoken.
• 2-3 years of experience in account management, business development or strategy, preferably in a fast-paced environment.
• Experience from collaborating with and effectively managing external stakeholders.
• Demonstrated track record in partnerships and negotiations, driving successful outcomes, ideally with both public and private stakeholders.
• Experience from leading complex cross-functional projects taking multiple diverging stakeholder needs into account.
• Excellent communication and presentation skills, with the ability to quickly adapt the messaging to a diverse audience.
• Ability to work with analysis of large data sets.

Why Voi? Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest growing scale ups.
• Get “skin in the game” through our employee options program.
• Have a direct impact on Voi’s footprint in the region.
• Collaborate closely with inspiring, motivated and fun colleagues towards a common goal.
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

London Office

About Voi Technology

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 150,000+ vehicles in 110+ towns and cities across 13 countries, serving 8+ million riders with over 375+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.

Diversity Matters As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. We discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.

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Contact: Olle Eriksson, Talent Acquisition Partner – Business Operations