Cinema Experience Manager

Odeon; Stafford; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Training & development pathways

Job summary

ODEON in England is seeking a Cinema Experience Manager to lead the team and help bring the buzz of cinema to life across busy showings and events. You’ll be at the heart of delivering memorable guest moments and guiding frontline staff to excellence.

You’ll oversee guest experience across all areas—retail, ticketing and ushering—while maintaining safety, cleanliness and high service standards. Training is provided, with clear progression and perks.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem‑solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

People leadership

Customer service

Communication

Problem solving

Safety & compliance

Job description

At ODEON, we believe cinema is more than what happens on the screen – it’s the atmosphere, the energy, and the experience we create together. As a Cinema Experience Manager, you’ll help lead the team that brings that buzz to life. From the excitement of opening night blockbusters to the warmth of welcoming guests before a big show, you’ll be at the heart of making every visit memorable.

If you’re passionate about people, thrive in busy environments, and want to shape unforgettable cinema moments, this could be the perfect next step in your career.

Why you’ll love working with us:

• Lead a supportive team who genuinely want to make every guest visit special
• Be part of a fast-paced‑, energetic environment filled with filmgoers and community moments
• Get full training in cinema operations and leadership standards
• Build your leadership skills with structured development pathways
• Enjoy great perks including free cinema tickets, food & drink discounts, and wellbeing support
• Work somewhere that celebrates individuality, inclusion and belonging

What you’ll be doing:

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing and ushering
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift‑ operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

What you’ll bring:

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments
• A supportive, people-first leadership style
• Strong communication and problem‑solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights
• A safe way to travel to and from late shifts

Whether you’ve managed a team before or supported one informally, we’ll help you grow into the role. Join us on a £13.71 per hour during training and unlock £15.55 per hour when you're fully trained and ready to go.

Our commitment to inclusion

At ODEON, we’re all different and that’s something we celebrate. Through Our Incredible Differences, we’re building a culture where everyone feels like they belong, they are valued and can bring their whole self to work. We recognise and appreciate the unique perspectives and experiences our colleagues bring, and we’re committed to creating an inclusive, equitable and supportive environment for everyone.