CIAG Adviser - (HMP Downview

Seetec; United Kingdom; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer days

Pension 5% Employee 5% Employer

Healthcare cash plan

Annual salary review

Refer a Friend

BenefitHub access

Job summary

Seetec Group in the UK is seeking a Careers Information, Advice and Guidance Adviser to manage a caseload of participants in custody, delivering tailored information, guidance and support to aid their resettlement and progression toward employment.

You will conduct assessments, develop action plans and maintain accurate case notes, updating risk information and recording achievements on our systems to ensure compliance and progress is well documented.

Qualifications

• Manage a prisoner caseload and support targets.
• Record interactions and progress on relevant systems.
• Develop personalised Learning and Work Plans with SMART goals.
• Demonstrate resilience and effective communication with participants.

Responsibilities

• Manage a prisoner caseload, supporting the achievement of personal and team targets, including Management Information requirements for the contract.
• Record all interactions with prisoners on relevant Justice systems, updating case notes and local MI systems.
• Documenting advice and goals in an agreed Learning and Work Plan with SMART goals and actions.
• Meet, and strive to exceed, personal performance targets (Key Performance Indicators) relating to the number of prisoners seen, reviews undertaken and the number of prisoners moving forward in work and/or learning.
• Work flexibly across different prisons to support continuity of service.
• Attend custody meetings and where required travel to external events and training to support CPD.

Job description

We’re hiring for a Careers Information, Advice and Guidance Adviser. The role will require you to manage a caseload of participants in custody, providing careers information, advice and guidance to support their resettlement journey. You'll help individuals overcome barriers, develop new skills, achieve agreed milestones and progress towards sustainable employment.

Delivering tailored support forms a key part of the role, including assessments, one-to-one guidance, training, education opportunities, pre-release planning and employment support. Through personalised action plans and ongoing encouragement, participants will be supported to build confidence, raise aspirations and prepare for life beyond custody. Accurate record keeping is a key part of the role. You'll maintain case notes, update risk information and record achievements on our systems, ensuring compliance requirements are met and participant progress is fully documented.

Our ideal candidate will be passionate about helping people overcome barriers and achieve positive change. You'll have excellent communication skills, the ability to build strong relationships and experience of supporting individuals. Most importantly, you will be resilient, motivated and committed to helping participants develop the skills, confidence and aspirations needed to move towards sustainable employment and successful resettlement.

In return for your dedication, knowledge and commitment, we're offering a competitive salary range £26,000 To £29,545 /pro rata (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career!

Communities is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee‑owned.

What our people say.

Location: HMP Downview
Hours: 3 days per week 8.30am until 5pm
Contract: Permanent
Closing Date: 23 November 2026

Key Responsibilities

• Manage a prisoner caseload, supporting the achievement of personal and team targets, including Management Information (PMT) requirements for the contract.
• Record all interactions with prisoners on relevant Justice systems, updating case notes and local MI systems.
• Documenting advice and goals in an agreed Learning and Work Plan with SMART goals and actions.
• Meet, and strive to exceed, personal performance targets (Key Performance Indicators) relating to the number of prisoners seen, reviews undertaken and the number of prisoners moving forward in work and/or learning.
• Work flexibly across different prisons to support continuity of service.
• Attend custody meetings and where required travel to external events and training to support CPD.

Skills and Experience

• High level of initiative and motivation with the ability to seek out solutions to problems
• Excellent interpersonal skills with the ability to work independently,
• Accountable for own professional development and to undertake necessary training as identified in the Performance Review process
• Customer/Service User Focus

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex‑ offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Communities is part of an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.