Christmas Temp Customer Service Assistant at Stevenage Station

Ganymede; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading train operating company in the United Kingdom is seeking a Christmas Temp Customer Service Assistant at Stevenage Station. You will engage directly with passengers, providing information and assistance to ensure smooth journeys. Candidates should possess strong communication skills and a positive attitude. This role offers valuable experience in a dynamic environment during the festive season.

Benefits

Valuable experience for future roles

Engaging with passengers in a high-traffic environment

Opportunities for progression and career growth

Qualifications

• Strong communication skills are essential.
• Must be motivated and take pride in work.
• Enjoy helping people.

Responsibilities

• Provide guidance and information for passengers.
• Assist with luggage and journey enquiries.
• Help navigate train times and ticketing information.

Skills

Strong communication skills

Motivation

Positive attitude

Hardworking

Job description

Job Title: Christmas Temp Customer Service Assistant
Location: Stevenage Station
Contract Length: 4th December 2025 - 4th January 2026
Pay Rate: 15.10/hour (PAYE)

Step Into a Festive Role at One of London's Busiest Stations!
Join our team this Christmas at Stevenage Station, helping thousands of passengers enjoy a smooth, safe, and welcoming travel experience. This is a fantastic opportunity to gain hands‑on customer service experience in a fast‑paced, dynamic environment.

The Role and About You

As a Customer Service Assistant, you will be the first point of contact for passengers, providing guidance, information, and assistance with luggage and journey enquiries. You will help passengers navigate train times, ticketing information, and ensure their journeys are as smooth as possible.

Responsibilities

• Provide guidance, information, and assistance with luggage and journey enquiries.
• Help passengers navigate train times and ticketing information.
• Ensure safe and smooth journeys for all passengers.

You can be successful in this role if you’re motivated, hardworking, friendly, and you take pride in your work and enjoy helping people. Strong communication skills and a positive attitude are essential.

Enjoy these benefits

• Engaging directly with passengers in a lively, high‑traffic station environment
• Learning new skills and gaining valuable experience for future roles in the transport sector
• Working shifts across early mornings and evenings, averaging 35 hours per week, with a roster provided

The Company

You’ll be joining a leading train operating company that places safety, efficiency, and passenger experience at the core of everything it does. You’ll be part of a supportive team where your contributions are valued, and opportunities exist for progression and long‑term career growth.

Next Steps

To apply, send your CV to [e-mail]. Successful candidates will be invited to complete a video interview and, if offered the role, must provide eligibility to work in the UK and pass a pre‑employment Drug & Alcohol test.

This is your chance to make a real impact at one of London's busiest stations and start your journey in the exciting world of rail passenger services. Apply today and be part of the festive action!

Equal Opportunity

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.