Christmas Team Member - The Piano Works - Farringdon

The Piano Works; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A festive live music venue in Greater London is looking for a Christmas Team Member to enhance guest experiences during the holiday season. The role involves welcoming guests, serving food and drinks, and creating memorable moments. Previous hospitality experience is desirable, but training will be provided. This position offers flexible shifts, a vibrant atmosphere, and generous perks including discounts at all venues.

Benefits

Generous service charge

50% discount on food and drink

Employee Assistance Program (EAP)

Training and development opportunities

Fun working environment

Qualifications

• Experience in hospitality or bar work is a plus.
• Flexibility to work during festive season including nights and weekends.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests warmly upon arrival.
• Serve food and drinks and ensure timely delivery.
• Maintain a clean and organized seating area.
• Engage guests with menu information and specials.
• Support with event setups for Christmas parties and themed nights.
• Create memorable experiences for guests.

Skills

Positive attitude

Customer service

Team player

Communication skills

Job description

Christmas Team Member - The Piano Works

From 13 / 10 / 25 to 5 / 1 / 26 with possibility to extend

What's In It For You?

• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• 10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well‑being and finance, grants, and any other needed support.
• Training and development opportunities.
• Fun and vibrant working environment with a fantastic team.

We're invested in your success during your time with us!

Working Hours : Part‑time / Full‑time, Flexible shifts including nights, weekends, and holidays.

About Us

The Piano Works are looking for full and part time fun‑loving, passionate and guest‑focused Waiter / Waitress to join our team and family.

We have two fantastic live music venues in London, one located just off Covent Garden and the other Farringdon which are both part restaurant, part bar, part concert and full‑on party.

The Piano Works are non‑stop, late night, live music venues where nightly 8 skilled musicians interact with the audience and play their song requests.

Non‑stop live music features from 11 :30 : to 16 :00 for our raucous weekly Saturday brunches and from 17:00 – 01:00, five nights a week supported by a state‑of‑the‑art sound & lighting systems and DJ's from 1am till late.

If you are passionate about hospitality, music, guest service and fun and have ideally a year's experience as a waiter / waitress in a high‑volume restaurant, bar, club, live music, experiential, competitive socialising, events and party environments, then we want to hear from you.

Are you ready to join the festive fun at The Piano Works this Christmas season? We're looking for enthusiastic, energetic, and guest‑focused people to join our team and help create magic moments for our guests.

If you're passionate about hospitality and love spreading holiday cheer, we'd love to hear from you!

What You'll Be Doing

• Greet and welcome guests as they arrive, providing a warm and friendly first impression.
• Serve drinks and food to guests on the floor, taking orders, and ensuring timely delivery.
• Maintain a clean and organised seating area, clearing empty glasses, plates, and trash as needed.
• Engage with guests, providing information on menu items, drink specials, and promotions.
• Supporting the team with event setups, including Christmas parties, themed nights, and special events.
• Creating magic moments for guests by going the extra mile.

What We're Looking For

• A positive attitude and a passion for providing a magical guest experience.
• Previous experience in hospitality, bar work, or customer service is a plus, but full training will be provided.
• Flexibility to work nights, weekends, and bank holidays.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Team player with strong communication skills.
• A love for the festive season and the ability to spread holiday cheer!

About Nightcap

Nightcap is an award‑winning operator in the late‑night bar scene.

We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few.

With a mission to be the UK's leading bar group.

Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights...

and days out! We have a lively and dynamic work‑ethos across all our bars and offices.

Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell‑bent on harnessing a place where everyone can belong.

Working here is fast paced, at times challenging, but copious amounts of fun!

Our Values

• We Start at the Bar - At Nightcap, we make every decision based on what is right for our bars.
• Proud AF - Taking pride in our work means striving for excellence and being dedicated to success.
• Become Your Best Self - At Nightcap, we thrive on personal development of each other.
• Own the Outcome - We believe in setting clear goals, taking full responsibility, and staying committed to achieve success.
• People Are Everything - At Nightcap, we know our people are our greatest asset.

At Nightcap, we focus on creating an inclusive environment where everyone feels heard, valued, and supported.

Because at the end of the day, it's our people who make all the difference.

If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.

We look forward to having you join our team at The Piano Works!