Christmas Food Assistant Fast-Paced Frontline Customer Care

Marks & Spencer Plc; Chelmsford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom seeks a Customer Assistant for the Food section, delivering five-star service at pace and supporting daily store operations.

You’ll work frontline shifts, be comfortable using Sparks App and in-store devices, and help customers find products across departments while maintaining a high-energy, team-focused environment. This role offers flexibility with hours and potential full-time coverage during peak weeks, and a friendly, customer-first culture.

Qualifications

• Strong customer-service skills and ability to work under pressure.
• Clear communication with customers and team members.
• Proactive and collaborative mindset in a fast-paced retail environment.

Responsibilities

• Deliver five-star service to customers in the Food section.
• Assist customers with product questions and recommendations.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Be flexible to work across different areas of the store and adapt to changing demands.

Skills

Customer service

Communication

Teamwork

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc in the United Kingdom seeks a Customer Assistant for the Food section, delivering five-star service at pace and supporting daily store operations.

You’ll work frontline shifts, be comfortable using Sparks App and in-store devices, and help customers find products across departments while maintaining a high-energy, team-focused environment. This role offers flexibility with hours and potential full-time coverage during peak weeks, and a friendly, customer-first culture.