Christmas Customer - Service and Safety Assistant - Cribbs Causeway

Marks & Spencer Plc; Bristol; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Bristol is seeking enthusiastic colleagues to deliver an exceptional shopping experience. Responsibilities include serving customers, maintaining store cleanliness, and monitoring sales targets. Ideal candidates will have high customer service standards and strong communication skills. This role offers flexible hours and the chance to be part of an inclusive team committed to diversity.

Qualifications

• Must be 18 years of age or older.
• Open to and acts upon feedback.
• Committed to delivering excellent work with attention to detail.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy.
• Engage with customers to understand their needs.
• Monitor and deliver on daily sales targets.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Work Pattern

Week 1
Monday 1600-2000
Wednesday 08:30-1500
Saturday 1600-2000

Week 2
Sunday 1200-1600
Monday 13:30-2000
Tuesday 08:30-12:30

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services

We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas