Christmas Customer Hybrid - Zone A

Boots Opticians; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known retailer is seeking a Retail Operations Assistant in Edinburgh to handle order picking and packing during the festive season. This role includes stock management and occasional customer interaction. Candidates should be self-motivated team players with good accuracy and customer service skills. This is a temporary position with potential for permanent employment. Flexible shifts available starting in November.

Benefits

Generous employee discounts

Access to free, 24/7 counselling

Maternity/Paternity/Adoption gift card

Qualifications

• Enjoy following processes, while working quickly and accurately.
• Motivated and focused to achieve individual targets.
• Collaborative mindset to help team meet overall goals.
• Able to stand, walk and lift throughout the shift.
• Comfortable using new technology, including handheld devices.
• Friendly attitude and willingness to assist customers.

Responsibilities

• Pick and pack online orders using handheld devices.
• Assist with incoming deliveries, unloading and sorting stock.
• Manage stock on shelves to ensure they are well-stocked.
• Meet daily targets to contribute to team goals.
• Occasionally interact with customers and help on tills.

Skills

Speed & Accuracy

Target-Driven

Team Player

Physical Stamina

Tech-Savvy

Customer Service Skills

Job description

Job Description

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy and dedication of our operations team. As a Retail Operations Assistant, you'll be at the heart of the action, picking and packing orders to ensure every customer receives the high‑end festive experience they love and deserve — helping create moments that lead to a happily ever after.

This role is a great opportunity whether you're just starting out in your career or have retail or warehouse experience and want a fresh challenge. If you enjoy meeting personal goals and being part of a supportive team, this is the position for you.

Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Picking and Packing: You will pick and pack online orders using handheld devicesli>
• Delivery Assistance: You will assist with incoming deliveries, unloading and sorting stock.
• Stock Management: You will manage the shelves to ensure they are well‑stocked, and everything is in the right place.
• Working to Targets: You will work to stretching daily targets, contributing to your overall team goal.
• Customer Interaction: Whilst this is a behind‑the‑scenes role, you'll occasionally interact with customers on the shop floor, answering questions or jumping on the tills when required.

Want more insight into the role? Watch a short video where Claire gives you a sneak peek of what it’s like behind the scenes!

What you'll need to have

• Speed & Accuracy: You need to enjoy following process, working quickly whilst staying precise.
• Target-Driven: You need to be self‑motivated and focused to achieve your individual targets.
• Team Player: A collaborative, one‑team mindset is key to helping each other meet your overall store goals and have fun along the way.
• Physical Stamina: You'll be on your feet, standing, walking and lifting. If you're ready to stay busy and active, this is the role for you!
• Tech‑Savvy: You need to be comfortable learning about and using new technology, including handheld mobile devices.
• Customer Service Skills: While your main focus will be in the stock room, a friendly attitude and willingness to help customers is a must!

It would be great if you also have

• Experience in a retail or warehouse environment
• Experience using hand‑held scanners or inventory systems
• Familiar with the products Boots sells so you can quickly identify them to pack online boots.com orders.

Career development

Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you're up for a challenge, enjoy working in a team, and are ready to make an impact, apply now! If your application is successful, we will be in contact with you to attend an in‑person interview within the next 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need To Know

We are now recruiting Operations Assistants for our Edinburgh, Straiton Pent Retail Park store. We are looking for candidates to start with us from November onwards. We have a variety of shifts available which may include weekends. The exact shift patterns will be discussed at interview. Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.