Christmas Customer Experience Team Member

Woking Venues; Woking; On-site; GBP 10,000 - 40,000; Part time

Job summary

A premier live entertainment venue in the United Kingdom is looking for a Customer Experience Team Member for a seasonal position starting on November 25, 2025. The role involves providing outstanding customer service during live events, creating memorable experiences for visitors, and selling various products. This position offers a fun and challenging environment with training provided. The contract runs until January 4, 2026.

Benefits

Mental Wellbeing App

Theatre Tickets

Staff Discounts

Pension

Qualifications

• Experience in customer-focused roles is beneficial.
• Able to provide high standards of service.

Responsibilities

• Ensure customer satisfaction and loyalty.
• Sell products and packages during events.
• Work across various areas, including the Box Office.

Skills

Customer service skills

Charisma

Ability to work in a team

Job description

Customer Experience Team Member – Seasonal Fixed Term – Start date 25th November 2025 ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers but looking for something a little bit different? We are looking for customer‑focused staff who would like to work in an exciting, fast‑paced, and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again.

As part of our Customer Experience Team you’ll be the charismatic and welcoming face of the company, offering the highest standards of customer service and care. You will ensure we meet our financial targets by creating customer loyalty and selling products and packages on the night—ranging from traditional programmes and ice‑cream to exciting new cocktails in our luxury bars. The role is both fun and challenging, with responsibilities across a friendly, passionate, and ambitious team in one of our unique venues with an ever‑changing programme of events.

Important Notes

• You may be asked to work in the Box Office depending on availability. Full training on systems and policies will be given before your first box office shift.
• Dependent on venue requirements and candidate suitability, you may be offered an extension of your contract beyond the Christmas period.
• Interviews will take place during the day and early evening on Thursday 20th November.
• There will be a mandatory induction on Tuesday 25th November.
• The contract will run from Tuesday 25th November until Sunday 4th January.

Benefits

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (Subject to Availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy – Dental access and guidance from home

We are a Disability Confident & Committed Employer, taking action to ensure people with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who wish to participate and who best meet the essential criteria for the role.

Where we receive more applications than we can interview, we will retain applications for the next available interview opportunity wherever possible. If you would like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com and uk-careers.atgentertainment.com.