Christmas Customer Assistant - Warehouse Operative - Rickmansworth SF

Marks and Spencer; Rickmansworth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Rickmansworth is seeking a Customer Assistant in Operations. In this role, you will ensure the store runs smoothly, manage stock, and provide excellent customer service. Candidates must be adaptable and committed to delivering high-quality work. This position offers varied hours, including late night shifts with additional pay for unsocial hours.

Benefits

Flexible working hours

Unsocial premium for late shifts

Qualifications

• Must be able to work late nights and weekends.
• Strong commitment to customer service and teamwork.
• Ability to manage workload efficiently.

Responsibilities

• Accept deliveries and prepare goods for the shop floor.
• Keep store stocked and clean.
• Engage with customers to understand their needs.

Skills

High levels of customer service

Attention to detail

Strong communication skills

Adaptability

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Work Pattern

Friday 16:00 - 22:30
Saturday 15:00 - 21:30

Age Requirement

Under 18 disclaimer: This job role involves working late nights and we can\'t consider applications from anyone under the age of 18.

Note: This role includes an unsocial premium of + £3.00 p/h for hours worked between 22:00-06:00.

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Role Summary

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always fully stocked.
• Keep products available for customers and support a seamless shopping experience.
• Operate in a team to keep the store running smoothly and be ready to roll up your sleeves.
• Use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Equal Opportunity

Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcomes flexible working. If you require reasonable adjustments to the recruitment process, please share your needs so we can provide a fair and transparent assessment.

#Christmas