Christmas Customer Assistant - Warehouse Operative (Nights) - Fosse Park

Marks and Spencer plc (UK); Blaby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Blaby is seeking a Customer Assistant in Operations. In this role, you will manage deliveries, maintain stock levels, and provide excellent customer service. The ideal candidate is adaptable, detail-oriented, and digitally confident. Work will primarily be during late night hours, with a flexible approach encouraged. Join us to make an immediate impact.

Qualifications

• Delivered excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Accept deliveries, unpack goods and prepare crates to keep the shop floor stocked.
• Use in‑store systems to track deliveries and manage stock.
• Collaborate with store colleagues to maintain smooth operations.
• Proactively engage with customers to understand their needs.
• Serve customers efficiently, both on the shop floor and at service points.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptable to changing situations

Good level of digital capability

Job description

About the role

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

In this role you’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to keep our shop floor fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times. You’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You’ll use our in‑store systems and tools to track deliveries, manage stock, and ensure our products are exactly where they need to be. You’ll also receive training to utilise all digital tools and communication channels to deliver for the customer every time.

Responsibilities

• Accept deliveries, unpack goods and prepare crates to keep the shop floor stocked.
• Use in‑store systems to track deliveries and manage stock.
• Collaborate with store colleagues to maintain smooth operations.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Serve customers efficiently, both on the shop floor and at service points.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
• Build expert product knowledge to sell and recommend products and services.
• Support inclusivity and diversity by working well with all colleagues and customers.

Qualifications and skills

• High levels of customer service.
• Delivered excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Work Pattern

Thursday: 2300-0700
Friday: 2300-0700
Saturday: 2300-0700

Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Equality, Diversity and Inclusion

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.