Christmas Customer Assistant - Warehouse Operative - Newport SF

Marks and Spencer; Newport; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Newport is seeking a Customer Assistant in Operations. In this role, you will ensure smooth store operations by managing deliveries, maintaining product availability, and supporting a customer-focused environment. Strong teamwork and digital skills are essential, and applicants must be over 18 due to equipment operation requirements. Immediate applications are encouraged.

Benefits

Unsocial hours premium

Team-oriented environment

Qualifications

• Ability to serve customers efficiently on the shop floor.
• Open mindset and positive attitude towards new ways of working.
• Commitment to customer satisfaction and teamwork.

Responsibilities

• Ensure the store is clean, tidy, and well-stocked for customers.
• Use digital tools for stock management and delivery tracking.
• Engage with customers to understand and meet their needs.

Skills

Customer service

Attention to detail

Teamwork

Flexibility

Digital capability

Job description

Summary

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

We will keep our store running with responsibilities that include accepting deliveries, unpacking goods, and preparing crates to ensure the shop floor is always fully stocked. Through efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Work Pattern

• Week 1
  • Sunday 17:00 – 05:00
  • Tuesday 20:00 – 06:00
  • Thursday 20:00 – 06:00
  • Friday 20:00 – 06:00
• Week 2
  • Monday 20:00 – 06:00
  • Wednesday 20:00 – 06:00
  • Thursday 20:00 – 06:00
  • Saturday 18:00 – 05:00

Operational note Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Pay information + £3.00 p/h unsocial premium is only added on hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Key Responsibilities and Requirements

Roles and responsibilities described below reflect typical expectations for the position. The content is intended to identify the core activities and capabilities required.

• Purpose
• To deliver a great shopping experience for customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver best in town standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

• Key Accountabilities
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver best in town standards through presentation, availability and keeping the store clean and tidy
• Utilise digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own your own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand store priorities and your part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

• Key Capabilities
• Understands how M&S operates, its strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo
• Effective at communicating their intentions to others; ensures clear and simple communication
• In control of their own reactions and considers how to share their perspective to create better team reactions
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people

• Technical Skills/ Experience
• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good knowledge of VM principles

• Key Relationships and Stakeholders
• Customers
• Colleagues
• Store Leadership
• BIG

#Christmas