Christmas Customer Assistant - Warehouse Operative - Ladymead Guilford

Marks and Spencer; Guildford; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading retail company in Guildford is seeking a Customer Assistant to ensure smooth store operations and deliver excellent customer service. This role involves accepting deliveries, managing stock, and maintaining cleanliness on the shop floor. Candidates should be adaptable and committed to high customer service standards. The position requires flexibility in working hours, particularly during peak seasons.

Qualifications

• Must be 18 years of age or older.
• Ability to take accountability for managing own workload effectively.
• Open to feedback and actively seeks it.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Monitor and deliver on daily sales targets and promotions.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Working Pattern:

Week 1: Tuesday, Wednesday, Friday, Saturday 14:30-22:30

Week 2: Tuesday, Wednesday, Thursday, Friday 14:30-22:30

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is always ready and stocked.
• Keep the store clean and tidy, with products available for customers.
• Use in-store systems and tools to track deliveries and manage stock.
• Work with colleagues across the store to ensure smooth operations and an inclusive environment.
• Be flexible and able to adapt to changing store needs and operational tasks.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked with product.
• Monitor and deliver on daily sales targets, campaigns, promotions and selling opportunities.
• Proactively engage with customers to understand needs, make recommendations, and deliver remarkable service.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to feedback and actively seeks it.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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