Christmas Customer Assistant - Warehouse Operative - Kenton Bar

Marks and Spencer; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a Customer Assistant in Operations to help maintain store functionality. The role involves accepting deliveries, ensuring product availability, and providing excellent customer service. Ideal candidates are adaptable, detail-oriented, and possess strong communication skills. This position offers part-time hours with potential for full-time work during peak periods.

Benefits

Flexible working opportunities

Inclusive work environment

Training for digital tools

Qualifications

• 18 years of age or older.
• Committed to delivering excellent work with great attention to detail.
• Open to feedback and acts upon it regularly.

Responsibilities

• Accept deliveries and prepare crates to keep the shop floor stocked.
• Engage with customers and recommend products.
• Maintain cleanliness and tidiness of the store.

Skills

High levels of customer service

Attention to detail

Strong communication skills

Adaptability

Digital capability

Job description

Working Pattern

• Sunday 18:00-22:00
• Tuesday 19:00-23:00
• Thursday 15:00-19:00
• Saturday 15:00-19:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Overview

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is fully stocked.
• Help create a seamless shopping experience by keeping products available for customers at all times.
• Be ready to roll up your sleeves and keep things moving as part of the operations team.
• Be digitally confident and use in-store systems and tools to track deliveries and manage stock.
• Work with colleagues across the store to ensure smooth operation and an inclusive environment.
• Be flexible and adapt to changing store needs across various operational tasks.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and act upon feedback, asking for it regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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