Christmas Customer Assistant - Service & Safety - Bishop Auckland Simply Food

Marks and Spencer plc (UK); Woodside; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking an individual to enhance customer experience at the start of their shopping journey. The role involves greeting customers, ensuring store security, and providing assistance throughout the store. Candidates should demonstrate strong communication skills and a friendly demeanor. This position requires engaging with various security personnel and ensuring a safe shopping environment. Flexibility to support different store areas is essential.

Qualifications

• Must be 18 years of age or older.
• Must have a friendly and approachable personality.
• Must comply with health and safety legislation.

Responsibilities

• Welcome customers with confidence and a smile.
• Assist customers in navigating the store.
• Monitor and report suspicious activity.
• Engage with police and security personnel.

Skills

Strong communication skills

Ability to engage customers

Good observation skills

Empathy with M&S brand and values

Flexibility to support various areas

Job description

Clearly identified to provide customers with a visible presence at the beginning of their shopping journey

Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store

Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations

Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)

Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

Thank our customers for shopping with us when they exit

Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations

Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have

Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter

Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary

Ensure that persons served with a trespass notice do not re-enter the site

Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes

Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen

Report any incidents of known or suspected internal theft or malpractice

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older., Being confident with an easily felt presence and friendly and natural personality is essential

Strong communication skills with the ability to engage customers with ease

Ability to remain focussed at greeting customers and deterring suspicious activity

To have a natural empathy with our M&S brand and values, including service behaviours

To be self-motivated, willing to improvise and suggest or try new approaches

Able to maintain high standards of appearance and uniform standards

No requirement to be licensed, but good observation skills would be a benefit