Christmas Customer Assistant - Operations - Hamilton Retail Park

Marks & Spencer Plc; Hamilton; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is looking for a Customer Assistant in our Food section to be at the frontline of a fast-paced retail environment. You will deliver five-star service, share product knowledge, and help shape a welcoming store atmosphere.

As part of a busy team, you’ll use Sparks App and in-store devices to assist customers, adapt to varying shifts, and contribute to ongoing sales growth. Flexibility for peak periods is essential, especially around the Christmas period.

Qualifications

• Excellent customer service and ability to work under pressure.
• Willingness to work across store areas and adapt to demand.
• Comfortable using Sparks App and in-store devices.

Responsibilities

• Assist customers and sell food products.
• Engage with customers to recommend new products.
• Support store efficiency during peak times.
• Operate digital tools to enhance the customer experience.

Skills

Customer service

Team player

Resilience

Flexibility

Tools

Sparks App

Job description

Work Pattern

Wednesday 1200-1600
Thursday 1200-1600
Saturday 1200-1600

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas