Christmas Customer Assistant -Operations - Charlton

Marks and Spencer; Woolwich, Charlton; Presencial; GBP 18.000 - 24.000; Tempo integral

Resumo da vaga

Marks & Spencer in Woolwich is seeking a Customer Assistant in Food to be at the frontline of the UK''s fastest growing retailer. You will deliver five-star service at pace, helping customers find products with confidence and handling fast-moving queues with a positive, can-do attitude.

You will use Sparks and in-store devices to assist shoppers, work across store areas, and adapt to busy periods. This frontline role suits resilient, team‑minded people who thrive under pressure and are flexible

Qualificações

• Customer service experience in a fast‑paced retail environment.
• Ability to assist customers with product knowledge and recommendations.
• Comfortable using digital tools to enhance the shopper experience.
• Works well in a team and adapts to changing store needs.

Responsabilidades

• Provide five-star service at pace to customers.
• Assist customers with product knowledge and purchases.
• Utilise Sparks and in-store devices to help customers find items.
• Work across various areas of the store as needed.
• Contribute to a positive, high-energy shopping environment.

Conhecimentos

Customer service

Retail knowledge

Digital tools

Team player

Ferramentas

Sparks

POS system

Descrição da vaga

All the details

Work Pattern

• Friday: 23:00 - 05:00
• Saturday: 23:00 - 05:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas