Christmas Customer Assistant - Instore Bakery Early Morning - Bluewater

Marks and Spencer; Greenhithe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Greenhithe is seeking customer-focused individuals to deliver exceptional service. Candidates will assist on the shop floor, engage with customers, and ensure the store is clean and well-stocked. Ideal for those with strong communication skills and a commitment to customer satisfaction. The role requires availability for flexible hours, especially around the holiday season.

Qualifications

• Experience in retail or customer service is advantageous.
• Ability to engage with customers and understand their needs.
• Willingness to learn and embrace digital tools.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and stocked with products.
• Monitor and achieve daily sales targets.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Adaptability

Job description

All the details

Working Pattern

Week 1:

• Sunday 07:00-15:00
• Tuesday 06:00-14:00
• Friday 14:00-22:00

Week 2:

• Monday 05:00-13:00
• Tuesday 06:00-14:00
• Saturday 04:00-12:00

Unsocial Hours Premium of £3 per hour paid for hours worked between 22.00 PM - 06.00 AM. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• \u2018We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time\u2019

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas