Christmas Customer Assistant - Foods - Woodley

Marks & Spencer Plc; Reading; On-site; GBP 22,000 - 25,000; Full time

Job summary

Marks & Spencer plc is seeking a Customer Assistant to join the Food section. You’ll be at the frontline, delivering five-star service under pressure while you learn our product range and store processes.

The role requires resilience, a can-do attitude and the ability to work across store areas, including using Sparks App and in-store devices to assist customers. We value team players who adapt to busy shifts and help drive sales by recommending products, keeping shelves stocked, and providing a

Qualifications

• Frontline role suitable for handling pressure while delivering service.
• Willingness to roll sleeves up and go again to meet customer demand.
• Brand ambassador who confidently recommends products to customers.
• Ability to stay flexible and adapt to不同 areas of the store and varying shifts.

Responsibilities

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

Job description

Sunday 12:00-16:00
Monday 12:00-16:00
Tuesday 12:00-16:00
Wednesday 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas