Christmas Customer Assistant - Foods - Merthyr Tydfil

Marks & Spencer Plc; Merthyr Tydfil; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service, recommending and selling new food products, and thriving in a high‑pressure environment.

You should be digitally confident, versatile across store areas, and capable of maintaining a positive, fast-paced retail experience for customers. The role emphasizes teamwork, customer focus, and a readiness to go above and beyond to meet strong demand, with shifts that can

Qualifications

• Passion for food products and excellent customer service.
• Ability to thrive in a high‑pressure retail environment.
• Willingness to work across multiple store areas and shifts.
• Confidence using digital tools like Sparks App.

Responsibilities

• Serve customers on the shop floor, delivering five-star service.
• Recommend and sell new food products to customers.
• Contribute to a positive, high‑energy store environment.
• Be flexible to work across different store areas and shifts.
• Utilise Sparks App and in‑store devices to enhance the customer experience.

Skills

Customer service

Team player

Digital literacy

Resilience

Sales skills

Job description

Work Pattern:
Sunday: 16:00-20:00
Monday: 18:00-22:00
Tuesday: 18:00-22:00
Saturday: 18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas