Christmas Customer Assistant - Food - Whitstable

Marks and Spencer; Whitstable; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer is looking for passionate Customer Assistants in our Food section. You will be on the frontline, delivering five-star service at pace and driving product knowledge across the latest food ranges.

Be ready to work in a high‑energy store, be digitally confident with Sparks and in-store devices, and be flexible to cover different areas. This is a frontline role with strong growth potential during peak periods.

Qualifications

• Frontline retail experience preferred
• Strong customer service mindset
• Able to work under pressure during busy periods

Responsibilities

• Provide five-star service to customers at pace
• Demonstrate product knowledge and upsell food items
• Utilise Sparks and in-store devices to assist customers
• Flexibly work across different store areas as demand requires

Skills

Customer focus

Team player

Communication

Job description

All the details

Working Pattern:

• Thursday 06:00-10:00
• Saturday 06:00-10:00
• Sunday 06:00-10:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas