Christmas Customer Assistant - Food - Summertown Simply Food

Marks and Spencer; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Oxford is looking for a Customer Assistant to enhance customer experience in their Foods section. Candidates should be passionate about food products, possess excellent customer service skills, and be adaptable in a fast-paced environment. Responsibilities include serving customers efficiently, keeping the store stocked, and utilizing digital tools to improve service. Join us to make an impact this Christmas season.

Qualifications

• High levels of customer service.
• Strong communication skills.
• Good level of digital capability.
• Ability to adapt to changing situations.
• Commitment to delivering excellent work with attention to detail.

Responsibilities

• Serve customers efficiently on the shop floor.
• Maintain cleanliness and stock on shelves.
• Engage with customers to meet their needs.
• Monitor daily sales targets and promotions.
• Build expert product knowledge.

Skills

Customer service

Communication

Digital capability

Adaptability

Teamwork

Tools

Sparks App

Job description

All the details

Work Pattern

Sunday: 06:00-10:00
Tuesday: 18:00-22:00
Friday: 18:00-22:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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