Christmas - Customer Assistant - Food - Prestwich

Marks and Spencer; Manchester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of fast-paced retail. You’ll craft a positive customer experience, confidently answer questions, and help customers find products they want.

You’ll thrive in a high-energy environment, stay digitally confident with in-store tools, and work flexibly across store areas. The role suits individuals who enjoy lively shifts and delivering excellent service during peak times.

Qualifications

• Strong customer service mindset.
• Flexible to work peak times, including evenings and weekends.
• Willing to roll up sleeves and support store operations.

Responsibilities

• Frontline in the Food section, helping customers and keeping displays stocked.
• Confidently recommend and sell new food products to customers.
• Provide five-star service at pace during busy periods and holidays.
• Utilise in-store digital tools to enhance the customer experience.

Skills

Customer service

Retail sales

Digital literacy

Job description

All the details

Thurs 16:00 - 20:00

Fri 16:00 - 20:00

Sat 16:00 - 20:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas