Christmas Customer Assistant - Food (Nights) - Trowbridge Simply Food

Marks and Spencer plc (UK); Broxmore Park; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer in Broxmore Park is seeking customer-oriented colleagues who excel in service and have strong communication skills. Key responsibilities include monitoring sales targets, keeping the store organized, and engaging with customers to enhance their shopping experience. The role requires adaptability and a good level of digital capability. Hourly pay includes an unsocial premium for late shifts.

Responsibilities

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Monitor and deliver daily sales targets and promotions.
• Engage with customers to understand their needs and deliver remarkable service.
• Build expert product knowledge to recommend products.
• Utilise digital tools to enhance customer experience.
• Be a brand ambassador for new food products.
• Create a great inclusive store environment.
• Adapt to the changing demands of the retail environment.

Skills

High levels of customer service

Attention to detail

Ability to receive and act on feedback

Accountability for workload

Strong communication skills

Adaptability

Positive relationship building

Digital capability

Job description

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Key Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise digital tools such as the Sparks App and in-store devices to enhance the customer experience and ensure they get the products they want when they need them.
• Be a brand ambassador who recommends our newest Food products and makes customers feel truly valued.
• Work hard and go above and beyond every day, ensuring customers don’t wait.
• Create a great inclusive store environment, supporting and respecting colleagues and the local community.
• Adapt to the changing demands of the retail environment, working effectively across various areas of the store.

Qualifications and Skills

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.