Christmas Customer Assistant - Food - Newcastle

Marks and Spencer; Newcastle upon Tyne; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service and staying sharp when the store is busiest. You’ll confidently recommend and sell our newest food products to customers and use Sparks and in-store devices to enhance their shopping experience.

This frontline role requires resilience, teamwork, and flexibility as you work across different store areas to meet customer demand with enthusiasm.

Qualifications

• Team player with a positive, high‑energy attitude.
• Digital confidence to use Sparks and in‑store devices.
• Flexibility to work across different store areas and shifts.

Responsibilities

• Sell and confidently recommend our newest food products to customers.
• Deliver remarkable service to ensure customers feel valued every time they shop with us.
• Support store operations and contribute to growth in sales, especially at peak times.
• Utilise digital tools to enhance the customer experience and help customers find products they need.

Job description

All the details

Work Pattern:

Wednesday 18:00-22:00

Friday 18:00-22:00

Saturday 18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll our sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

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