Christmas - Customer Assistant - Food - Moseley

Marks & Spencer Plc; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Birmingham is seeking a Customer Assistant in our Food section, working evening and weekend shifts to support the store during peak times.

You’ll be on the frontline, delivering five-star service at pace, using Sparks App and in-store devices to help customers find what they need and to upsell our newest food products.

Qualifications

• Role requires delivering excellent customer service in a fast-paced environment.
• Able to explain product details and upsell, using product knowledge.

Responsibilities

• Join M&S as a Customer Assistant in our Food section, at the frontline of the UK’s fastest-growing retailer.
• Be a down-to-earth colleague who thrives under pressure, delivering five-star service at pace and embracing transformation.
• Confidently recommend and sell our newest food products to customers to ensure they feel valued.
• Thrive in a high-pressure environment, staying sharp, fast and focused when store is busiest, and help drive sales growth.
• Be digitally confident, using Sparks App and in-store devices to enhance the customer experience.
• Be a team player and contribute to a positive, high-energy store culture.
• Be flexible to work across various store areas and adapt to changing demands of retail.
• This frontline role offers huge opportunity for those ready to roll up their sleeves.

Job description

Work Pattern

Friday 1700-2100
Saturday 1700-2100
Sunday 1600-2000

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

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