Christmas Customer Assistant - Food - Morning - Birstall Simply Food

Marks and Spencer plc (UK); Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail brand is looking for customer-oriented colleagues to enhance the shopping experience in Leicester. Responsibilities include managing sales targets, providing exceptional service, and supporting a collaborative store environment. Ideal candidates should possess strong communication skills and adaptability. Training in digital tools will be provided to ensure a modern retail experience.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Engage with customers to understand their needs and make recommendations.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Overview

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time; M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era.
• Act as a brand ambassador, ready to recommend our newest food products, ensuring customers feel truly valued each time they shop with us.
• Be ready to roll your sleeves up, work hard, and go above and beyond every day.
• Be digitally confident, utilising tools such as the Sparks App and in‑store devices to enhance the customer experience.
• Be a team player, creating a great inclusive store environment and supporting colleagues and the local community.
• Adapt to changing demands, working effectively across various areas of the store.

Qualifications

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Inclusion, Diversity & Flexible Working

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you need reasonable adjustments to any part of our recruitment process, share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Benefits

We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time. There is never been a better time to be part of our team, as M&S leads the retail industry into a greener, speedier, and more inspiring digital era.