Christmas Customer Assistant - Food - Ludlow

Marks and Spencer; Ludlow; On-site; GBP 11,000 - 17,000; Part time

Job summary

Marks & Spencer in Ludlow is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service at pace and helping customers find what they need.

This role requires resilience, a can-do attitude, and flexibility to work across store areas. You’ll use Sparks App and in-store devices to enhance the shopping experience. Shifts include evenings and weekends, with potential to work up to full-time during busy periods.

Qualifications

• Experience delivering friendly, efficient customer service.
• Ability to work under pressure and stay calm in busy periods.
• Comfortable using digital tools to assist customers.

Responsibilities

• Provide five-star service at pace to customers in Food section.
• Assist customers in locating products and answering questions.
• Recommend and sell our newest food products to customers.
• Support stock replenishment and maintain store presentation.

Skills

Customer service

Team player

Digital literacy

Adaptability

Tools

Sparks App

In-store devices

Job description

Saturday: 18:00 - 22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

• Wednesday: 18:00 - 22:00
• Thursday: 18:00 - 22:00
• Friday: 18:00 - 22:00
• Saturday: 18:00 - 22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas